Engage for individuals
Run due diligence for individual clients, including identity checks, source of funds, and ongoing monitoring.
By Ula and 1 other2 authors21 articles
Engage requests
Create, manage, and track Engage requests for individual clients.
- What is an Engage request?Learn what an Engage request is, how law firms use it to collect client information, and why it supports secure, compliant onboarding.
- Understanding the Engage for Individuals dashboardUnderstand the Engage for Individuals dashboard, how to interpret request statuses, and how requests progress through Legl.
- How to create and send an Engage requestLearn how to create an Engage request and send it to a client, including adding client details, selecting workflows, and managing reminders.
- How to assign a reviewer to an Engage requestLearn how to assign or change a reviewer for an Engage request, so the right person is notified and responsible for reviewing the results.
- How to enable reminders for Engage requestsLearn how to enable automated reminders for Engage requests and manage follow-ups for incomplete onboarding.
- How to improve response rates for Engage requestsPractical tips to help your firm improve completion rates for Engage requests sent to clients.
- How to force complete an Engage requestForce complete an Engage request to review partial client data and run available checks when a client cannot finish the process.
- What to do if a client request still shows as 'In Progress'Find out what to do if a client request is stuck on 'In Progress', how to check their progress, and when to contact Legl Support.
- How long do Engage checks take to complete?Understand how long a client takes to complete their Engage request and how long checks take to process, including what can cause delays.
- How to delete an Engage requestLearn how to request the deletion of an Engage request by contacting Legl Support with the required details.
- How to manage Engage requestsLearn how to manage Engage requests in Legl, including actions on individual requests, bulk actions, and what happens next.
- Accepted ID documents by countryA country-by-country list of whether Entrust can verify Driving Licences, National Identity Cards, and Passports for identity verification.
- What to do if an Engage email fails to deliverFind out how to identify and resolve an undelivered Engage email, update the contact's address, and resend the request.
- How client Engage email notifications workEvery email Legl sends your clients for an Engage request, what triggers it, and when it's sent.
Proof of address
Collect and verify proof of address using manual or automated checks.
- What is Proof of address collection in Legl?Understand how Legl collects and verifies proof of address, the methods available, and how each fits into your CDD workflow.
- How to use automated Proof of address verificationLearn how to add automated Proof of address verification to your workflows, send requests to clients, and review results in Legl.
- How to collect proof of address manuallyLearn how to add manual proof of address collection to your workflows as a CDD add-on or standalone step.
- How to complete an In-Person Proof of address checkLearn how to run a Proof of address verification check with a client present using Legl's In-Person verification flow.
- Proof of address verification: supported countries and document typesView the full list of countries and document types supported by automated Proof of address verification in Legl.
- Understanding Proof of address verification resultsUnderstand what Clear and Consider results mean in Proof of address verification, and what to do if further review is needed.