Engage for individuals
Run due diligence for individual clients, including identity checks, source of funds, and ongoing monitoring.
By Tess and 2 others3 authors45 articles
Engage requests
Create, manage, and track Engage requests for individual clients.
What is an Engage request?Learn what an Engage request is, how law firms use it to collect client information, and why it supports secure, compliant onboarding.
Understanding the Engage for Individuals dashboardUnderstand the Engage for Individuals dashboard, how to interpret request statuses, and how requests progress through Legl.
How to create and send an Engage requestLearn how to create an Engage request and send it to a client, including adding client details, selecting workflows, and managing reminders.
How to assign a reviewer to an Engage requestLearn how to assign or change a reviewer for an Engage request, so the right person is notified and responsible for reviewing the results.
How to enable reminders for Engage requestsLearn how to enable automated reminders for Engage requests and manage follow-ups for incomplete onboarding.
How to improve response rates for Engage requestsPractical tips to help your firm improve completion rates for Engage requests sent to clients.
How to 'force complete' an Engage requestMoving requests out of in progress - allowing clients to continue once they've provided necessary information.
What clients experience during a standard CDD requestStep by step process for your clients completing their ID verification.
What to do if a client request still shows as 'In Progress'Find out what to do if a client request is stuck on 'In Progress', how to check their progress, and when to contact Legl Support.
How long do Engage checks take to complete?How long after my client completes the information will the check be ready for me to review?
How to delete an Engage requestLearn how to request the deletion of an Engage request by contacting Legl Support with the required details.
How to manage Engage requestsLearn how to manage Engage requests in Legl, including actions on individual requests, bulk actions, and what happens next.
Accepted ID documents by countryA country-by-country list of whether Entrust can verify Driving Licences, National Identity Cards, and Passports for identity verification.
How to sign an e-signature document as a law firm userThe two ways to add your own signature to an Engage document when your client also needs to sign.
What to do if an Engage email fails to deliverFind out how to identify and resolve an undelivered Engage email, update the contact's address, and resend the request.
In-Person CDD
Run in-person identity and financial checks, including standalone checks.
How to run an In-Person CDD check in LeglWhen meeting a client in person to collect documents, you can run an in-person CDD check with Engage.
How to complete identity verification for a client with no government-issued IDLearn how to verify a UK-based client's identity in Legl when they do not have a valid government-issued ID document.
How to run financial screening in LeglLearn how to run financial screening in Legl, as a standalone in-person check or as part of an Engage workflow.
Reviewing engage requests
Review CDD results, understand outcomes, and download reports.
What to do when an Engage request is 'Ready for Review'Understand what “Ready for Review” means, how to review the request, and how to complete or assign the report.
What is Legl Assist?Learn what Legl Assist is, how it summarises your CDD report, and how to use it during your review.
Identifying and managing higher-risk identities in LeglHow to spot higher-risk identity signals in your CDD results, and what your firm should do when they appear.
Understanding fraud check resultsWhat Clear and Consider results mean in the Identity fraud screening section of your CDD report, and what to do next.
Understanding your CDD reportAn overview of what a CDD report contains in Legl, the check areas it covers, and what Clear, Consider and N/A results mean.
Understanding a "Consider" result in a CDD reportLearn what a Consider result means in your CDD report, why it appears for each check type, and what to do next.
Understanding an "N/A" result in a CDD reportWhat an N/A result in the identity section of a CDD report means and what to do next
Understanding identity check resultsWhat the clear, consider and N/A results mean.
Understanding an Unidentified address resultUnderstand what an Unidentified address result means, why it happens, and what steps to take to resolve it in Legl.
Understanding identity validation data sources in CDD reportsThe data sources Legl uses to verify a client's identity in CDD reports, and what each source represents.
How to download a CDD reportLearn how to download a CDD report from an Engage request, including downloading a report with reviewer comments.
How to review submitted customisable formsLearn how to access, review, and download completed customisable form responses submitted by clients through Engage.
Overseas clients (individuals)
Guidance on verifying the identity of individual clients outside the UK.
How individual overseas client identities are verifiedIdentity verification checks and overseas clients
How to onboard an overseas individual client in LeglStep-by-step guide to sending a CDD request to an international client and reviewing the results.
Understanding CDD results for overseas individual clientsWhat to expect when reviewing CDD results for an international client, including N/A results.
Why clients with a non-UK address are asked to upload a proof of address documentUnderstand why Legl captures a proof of address document for clients with a non-UK address and how this affects your workflows.
NFC Identity Verification
When and how to use NFC identity verification and review results.
What is Legl NFC identity verification?NFC is a method of obtaining a client’s identity that scans the NFC chip inside a clients passport using their phone.
When to use NFC for client identity verificationExplore the benefits and limitations of using NFC for client ID checks, and when to use standard CDD as a reliable alternative.
Watchlist screening for individual clients
Run and review watchlist screening checks.
What is watchlist screening in Legl?Legl screens clients against global sanctions, PEP, adverse media, and regulatory lists to help your firm spot risks and stay AML compliant.
How to run a watchlist screening checkLearn how to run a watchlist screening check in Legl, screening clients against global sanctions, PEP, and regulatory lists.
How to interpret and review watchlist screening resultsLearn how to review watchlist screening results in Legl, assess potential matches, record decisions, and discount false positives.
Proof of Address
Collect and verify proof of address using manual or automated checks.
How to use automated Proof of Address verificationLearn how to add automated Proof of Address verification to your workflows, send requests to clients, and review results in Legl.
How to collect proof of address manuallyLearn how to add manual proof of address collection to your workflows as a CDD add-on or standalone step.
How to complete an in-person Proof of Address checkLearn how to run a Proof of Address verification check with a client present using Legl's in-person verification flow.
Proof of Address Verification: supported countries and document typesView the full list of countries and document types supported by automated Proof of Address Verification in Legl.
What is Proof of Address collection in Legl?Understand how Legl collects and verifies proof of address, the methods available, and how each fits into your CDD workflow.
Understanding Proof of Address verification resultsUnderstand what Clear and Consider results mean in Proof of Address verification, and what to do if further review is needed.