Engage for individuals
Run due diligence for individual clients, including identity checks, source of funds, and ongoing monitoring.
Engage requests
Create, manage, and track Engage requests for individual clients.
How to create an Engage requestCreating engage requests for individuals and must-know info to get you started using the platform.
How to assign a reviewer to an Engage requestSelecting a reviewer for engage requests
How to view, edit, and action Engage requestsHow to manage your Engage requests
How to enable reminders for client requestsHow to enable reminders on new & existing requests.
How to improve response rates for Engage requestsTips to help ensure your clients complete their engage requests.
How to 'force complete' an Engage requestMoving requests out of in progress - allowing clients to continue once they've provided necessary information.
How clients complete a standard CDD requestStep by step process for your clients completing their ID verification.
What to do if a client request still shows as 'in progress'Moving requests from 'In progress' to 'Ready for review'
How long Engage checks take to completeHow long after my client completes the information will the check be ready for me to review?
What is an Engage request?Understand what an Engage request is, what it does, and how it helps you securely collect information and complete client checks in Legl.
In-Person CDD
Run in-person identity and financial checks, including standalone checks.
How to run an In-Person CDD check in LeglIf you're meeting and collecting documents from your client in-person, you can run an in-person CDD check with Engage.
How to create standalone financial checksRun financial checks as a stand-alone search to identify if your client has a history of CCJs, bankruptcies or debt collection searches.
Reviewing engage requests
Review CDD results, understand outcomes, and download reports.
What to do when an Engage request is 'Ready for Review'Finding requests Ready for Review & Reviewing CDD reports
What a “Consider” result means in a CDD reportUnderstanding 'Consider' Results in Your Client Due Diligence (CDD) Report
What an “N/A” result means in a CDD reportUnderstanding 'N/A' Results in Your Client Due Diligence (CDD) Report
Understanding identity check resultsWhat the clear, consider and N/A results mean.
Why a client’s address is marked as unidentifiedUnderstanding an unidentified address result.
Identity validation data sources in CDD reportsCDD appendix 1.2 - Identity Validation
Overseas clients (individuals)
Guidance on verifying the identity of individual clients outside the UK.
How individual overseas client identities are verifiedIdentity verification checks and overseas clients
Proof of identity verification for individuals with an address outside of the UKHow to verify individuals with an address outside of the UK.
NFC Identity Verification
When and how to use NFC identity verification and review results.
What is Legl NFC identity verification?NFC is a method of obtaining a client’s identity that scans the NFC chip inside a clients passport using their phone.
When to use NFC for client identity verificationExplore the benefits and limitations of using NFC for client ID checks, and when to use standard CDD as a reliable alternative.
Watchlist screening for individual clients
Run and review watchlist screening checks.
What is watchlist screening in Legl?Legl automatically screens your clients against global sanctions, PEP, adverse media and regulatory lists in every CDD report, helping your firm spot risks early, document review decisions and stay compliant…
How to run a watchlist screening checkLegl automatically runs watchlist screening in every individual CDD and instant director check, screening clients against global sanctions, PEP and regulatory lists to help your firm meet AML requirements and…
How to interpret and review watchlist screening resultsWhen a watchlist screening returns a Consider result, you must review each potential match to confirm if it relates to your client. This guide explains how to assess profiles, record…
Ongoing monitoring for individual clients
Set up and manage ongoing monitoring for individual clients.
How to use ongoing monitoring for individual clientsLegl's Ongoing Monitoring allows you to monitor changes to your clients’ AML status for the duration of your business relationship
How to bulk disable ongoing monitoringThis guide shows how to use Legl's bulk ongoing monitoring disable feature to remove contacts or businesses in bulk using a CSV file.
Proof of Address
Collect and verify proof of address using manual or automated checks.
How to use automated Proof of Address verificationLearn how to add and manage automated Proof of Address Verification in your workflows. Verify client address documents securely across 80+ countries as part of your CDD process.
Understanding Proof of Address verification resultsUnderstand how Legl’s Proof of Address Verification works, what the results mean, how fraud is detected, and how to interpret coverage, compliance, and client experience details.