Overview
Engage requests can be managed directly from the Engage for Individuals dashboard. This guide explains how to take action on individual requests, perform bulk actions, and understand how request statuses affect what actions are available.
Where actions are available
You can manage Engage requests from the Engage → Individuals dashboard.
Actions are available:
On individual requests via the Actions menu (three dots)
Across multiple requests using Bulk actions
The actions available depend on the current status of the request.
How to manage an individual Engage request
To manage a single Engage request:
Go to Engage → Individuals in Legl.
Locate the relevant request.
Select the Actions menu (three dots) next to the request.
Choose the action you want to perform.
Depending on the request status, you may see the following actions.
Available actions on Engage requests
Create Engage Request | Use this action to create a new Engage request for the same client.
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Download CDD report | If a request is Ready for review or Reviewed, you can download a PDF copy of the CDD report. |
Copy Link | You can copy the request link to share with the client if the request is:
This allows you to resend the request manually, for example via email. |
Change Reviewer | Use this action to update the reviewer assigned to the Engage request. |
Close Link | If a request is Created, Sent, or In progress, you can close the request link.
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Force Complete | If a request is In progress, you can force complete it.
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How to close Engage requests in bulk
You can close request links for multiple Engage requests at the same time using bulk actions.
To close Engage requests in bulk:
Go to Engage → Individuals.
Filter the dashboard to show Created, Sent, or In progress requests.
Select the relevant requests using the checkboxes.
Select Bulk actions → Close links.
ℹ️ Important
Closing request links and marking requests as reviewed are the only bulk actions available. Marking requests as reviewed is available to admin users only. Other Engage request actions must be completed individually.
How to mark Engage requests as reviewed in bulk
Admin users can mark multiple completed Engage requests as reviewed at the same time using bulk actions. This is useful when clearing a backlog or completing a data clean-up.
To mark Engage requests as reviewed in bulk:
Go to Engage → Individuals.
Filter the dashboard to show Ready for review requests.
Select the relevant requests using the checkboxes. You can select up to 100 requests at a time, in line with the dashboard pagination size.
Select Bulk actions → Mark as reviewed.
ℹ️ Important
Bulk mark as reviewed is only available to admin users. If you do not have admin access, this bulk action will not appear.
What happens next
After you take action on an Engage request:
The request status updates automatically where applicable
Closed or completed requests remain visible on the dashboard for reference and audit purposes
Reviewers can access reports once requests are marked Ready for review
Important information
The actions available depend on the current status of the Engage request.
Some actions, such as closing links or force completing requests, cannot be undone.
To delete an Engage request entirely, contact our Support team. This cannot be done within the platform.