Support for Law Firm Users

Help for law firm teams using Legl, including setup, compliance, onboarding, payments, and reporting.

By Ula and 4 others5 authors208 articles

Getting started and support

Get started with Legl, learn the basics, understand security, and find out how to get support.

Getting startedAn introduction to Legl, including what the platform does, how to log in, and how to get started._{5 articles}

Security and SupportInformation on data security, platform status, and how to contact support or raise a complaint._{4 articles}

Administration and Launch

Set up, configure, and launch Legl, including Engage, Pay, compliance, billing, and reporting.

Compliance and regulatoryHow Legl supports KYC, CDD, sanctions screening, compliant payments, and regulatory reporting._{6 articles}

LaunchStart here when you are launching Legl to your firm_{4 articles}

User managementAdmin guidance for launching Legl, managing users and permissions, applying branding, and setting up SSO._{4 articles}

Engage setupSet up Engage workflows, client checks, templates, document sharing, and payment requests._{7 articles}

Client matter intake (CMI)Create and manage intake forms, Protocol TA forms, document tagging, and e-signatures._{6 articles}

Pay setupSet up Legl Pay, complete Adyen onboarding, manage bank accounts, and configure online checkout._{9 articles}

Billing and commercialUnderstand Legl billing and how to pass costs on to clients._{4 articles}

Legl InsightsUse dashboards and reports for MLRO oversight and Engage and Pay usage tracking._{4 articles}

Engage for individuals

Run due diligence for individual clients, including identity checks, source of funds, and ongoing monitoring.

Engage requestsCreate, manage, and track Engage requests for individual clients._{13 articles}

In-Person CDDRun in-person identity and financial checks, including standalone checks._{3 articles}

Reviewing engage requestsReview CDD results, understand outcomes, and download reports._{10 articles}

Overseas clients (individuals)Guidance on verifying the identity of individual clients outside the UK._{2 articles}

NFC Identity VerificationWhen and how to use NFC identity verification and review results._{2 articles}

Watchlist screening for individual clientsRun and review watchlist screening checks._{2 articles}

Ongoing monitoring for individual clientsSet up and manage ongoing monitoring for individual clients._{2 articles}

Proof of AddressCollect and verify proof of address using manual or automated checks._{6 articles}

Legl Source of Funds

Capture, review, and approve source of funds information, including open banking.

What is Source of Funds?Learn what Source of Funds is in Legl, what it collects, and how it helps your firm meet AML requirements.

How to send a Source of Funds requestLearn how to send a Source of Funds request to a client in Legl and what to expect once it has been submitted.

What does a client experience during a Source of Funds request?Understand what your clients see and are asked to do when they receive a Source of Funds request from your firm.

What information is captured in a Source of Funds request?Understand what data Legl collects from clients during a Source of Funds request and how it appears in the review.

Understanding the Source of Funds reportUnderstand what the Source of Funds review shows, how to interpret the AI analysis, and what action to take next.

How AI Bank Statement Analysis Works in Source of FundsUnderstand how Legl's AI bank statement analysis works, what it extracts, and what happens when analysis is not possible.

Understanding Source of Funds SignalsLearn how Legl automatically detects high-risk transactions and sends clients follow-up questions on your behalf.

What to do if a client's bank statement analysis failsFind out what to do if Legl is unable to analyse a client's bank statement and how to complete your review.

What is Commercial Source of Funds?Understand Commercial Source of Funds in Legl, its key differences from individual SoF, and how to get access.

Engage for businesses

Onboard and monitor business clients using KYB checks and ongoing monitoring.

Adding and onboarding a businessSearch for, create and onboard a business, and screen its directors and UBOs._{10 articles}

Understanding company reportsMake sense of the data in your company reports — statuses, ownership and more._{6 articles}

Ongoing monitoring for businessesMonitor business clients over time and manage ongoing monitoring alerts._{8 articles}

Risk Assessments

Create, manage, and report on client and matter risk assessments.

What are Risk Assessments in Legl?Understand what Risk Assessments are in Legl, how they work, and how they help your firm manage client and matter risk consistently.

How to build or edit a Risk Assessment templateLearn how to create or edit a Risk Assessment template in Legl, including adding questions, conditional logic, and risk ratings.

Understanding how Risk Assessments work in LeglUnderstand how risk assessments in Legl generate a risk rating based on your firm’s questions, logic, and risk policy.

How to complete a Risk AssessmentLearn how to start, complete, and manage a client or matter Risk Assessment in Legl, including risk scoring, escalation, and reassessments.

How to update a risk assessmentLearn how to update an existing risk assessment in Legl, record the reason for the change, and maintain a clear audit trail.

How to download a risk assessment in LeglLearn how to download a completed risk assessment as a PDF so you can store or share it outside of Legl.

Understanding the Risk Assessments dashboardUnderstand the Risk Assessment dashboard, how to interpret statuses and ratings, and how to manage risk assessments across your firm.

How to configure the Risk Assessment settings in LeglManage your firm's Risk Assessment settings in Legl, including escalation contacts, manual rating overrides, and reassessment periods.

Risk Assessment template examplesBrowse example Risk Assessment question structures to use as inspiration when building your own templates in Legl.

Reporting on risk assessmentsA high-level overview of how to report on risk assessments in Legl, including oversight, escalation, and reassessment tracking.

Trusts

Create, analyse and manage Trusts in Legl, from deed extraction to AML checks and ongoing compliance.

What is Trust onboarding in Legl?Understand how Trust onboarding works in Legl and how it supports faster, more confident AML compliance on trust matters.

How to create a Trust in LeglLearn how to create a Trust in Legl so you can manage trust matters, related activity, and compliance workflows in one place.

How to analyse a Trust deed and confirm Trust rolesLearn how to upload and analyse a trust deed, then review and confirm the Trust roles identified in Legl before running AML checks.

How to run AML checks from a TrustLearn how to run AML checks on individuals and businesses connected to a Trust directly from the Trust record in Legl.

Contacts

Create and manage contacts and link them to matters, requests, and payments.

What are contacts in Legl?Learn what Contacts is in Legl, what information it holds, and how to use it to manage client relationships.

How to create a new contactHow to add a clients information and contact details to Legl.

How to search for an existing contactLearn how to find an existing client in Legl using the Contacts page, Engage, or Pay.

How to update a contact’s email addressStep-by-step guide on how to add or amend a contacts email address.

How to view a contact’s activity historyNavigating the history of a contact's activities.

How to view a contact’s edit historyHow to review any amendments or changes that have been made to a Contact.

How to bulk upload individual contacts for Ongoing MonitoringHow to upload existing clients and start ongoing monitoring

Pay

Request, manage, and refund payments using Legl Pay.

Pay User GuidesRequest, manage, and track payments using Legl Pay._{14 articles}

Refunds with LeglProcess refunds and manage payment disputes and chargebacks._{4 articles}

Legl Integrations

Connect Legl with your existing legal and business systems to streamline client onboarding, compliance, and payments.

Overview and getting startedGet started with Legl integrations, including API setup, sandbox testing, and troubleshooting common integration issues._{2 articles}

Custom IntegrationsGuidance for building and managing custom integrations with Legl using the API and available endpoints._{2 articles}

ActionstepSet up and manage the Legl and Actionstep integration, including payment links, billing templates, and troubleshooting._{4 articles}

ClioConnect Legl with Clio Manage to support client onboarding and compliance workflows._{1 article}

DPSIntegrate Legl with DPS to support onboarding and compliance processes, with setup guidance and troubleshooting._{1 article}

ProclaimSet up the Legl and Proclaim integration to streamline client onboarding and compliance workflows._{1 article}

ShareDoUse the Legl and ShareDo integration to connect client onboarding and compliance data with your case management system._{1 article}

UnityIntegrate Legl with Unity to support client onboarding, compliance checks, and workflow management._{1 article}

OneAdvanced P4WConnect Legl with OneAdvanced P4W to support onboarding and compliance within your practice management system._{1 article}

SOS ConnectSet up the Legl and SOS Connect integration to link client onboarding and compliance data._{1 article}

NebulawIntegrate Legl with Nebulaw to support digital onboarding and compliance workflows._{1 article}

NetDocuments (NetDocs)Learn how the Legl and NetDocuments (NetDocs) integration works, how to set it up, and how documents are automatically stored in NetDocuments._{3 articles}

Legl Academy

All Webinar recordings for on-demand access.

Upcoming Legl Academy Webinars 📚Master the tools. Unlock the value. Deliver faster results.

Q1 2026 Product Releases — On-Demand WebinarWatch a walkthrough of everything released in Q1 2026, including Source of Funds AI, Risk Assessments, KYB, Ongoing Monitoring, Payments, and Integrations.

Managing Risk with Legl – On-Demand WebinarLearn how to identify and manage risk in your law firm using Legl’s Engage platform. Watch the recorded session from September 17, 2025.

Using Pay in Legl: onboarding and payment workflow optimisation webinarA guide to using Legl Pay to streamline client payments, improve cash flow, and embed payments into onboarding and matter workflows.

Enhancing Source of Funds with Legl – On-Demand WebinarSee how Legl’s updated Source of Funds reports now deliver deeper insights at speed. Watch the recorded session from June 26, 2025.

How to Improve Individual Client Onboarding & Compliance – Video Guide for Law FirmsPractical strategies for streamlining client onboarding while ensuring compliance with legal regulations.

Business Client Onboarding & KYB Compliance – Video Guide for Law FirmsLearn how to efficiently onboard business clients while meeting Know Your Business (KYB) compliance requirements.

Optimising & Streamlining Cash Flow – Video Guide for Law FirmsExplore best practices for managing and improving cash flow in your law firm.

Legl’s Source of Funds Solution – Video Guide to Financial Due DiligenceLearn how to simplify financial due diligence using Legl’s Source of Funds tool.

Streamlining Client Matter Inception with Legl – Video GuideA step-by-step look at how Legl’s Client Matter Inception (CMI) tools can help law firms onboard new matters efficiently.

Improving Residential Conveyancing Onboarding – Video Guide with LeglLearn how to enhance and simplify the onboarding process for residential conveyancing clients.

Helping Clients Complete the Source of Funds Process – Video GuideA practical guide for law firms on assisting clients with the Source of Funds verification process.

Managing Risk Assessments with Legl – On-Demand WebinarDiscover how to simplify and optimise risk assessments in your law firm with Legl. Watch the recorded session from December 10, 2025.

Proof of Address Verification with Legl - On-Demand WebinarDiscover how to simplify and automate proof of address checks in your law firm with Legl. Watch the recorded session from November 26, 2025.

Using Legl with Actionstep – On-Demand WebinarDiscover how to streamline onboarding, compliance, and payments by integrating Legl with Actionstep. Recorded January 2026.

How to Streamline Your Workflows in Legl – On-Demand WebinarDiscover how to build, optimise, and scale workflows in Legl for onboarding, compliance, and payments. Recorded January 2026.

Onboarding international clients: workflow optimisation webinarA guide to optimising workflows for onboarding international clients, covering entity identification, screening, and verification in Legl.

Legl for the MLRO: Oversight, Risk & Control WebinarA practical guide to how MLROs can use Legl to maintain oversight, manage risk, and strengthen compliance controls.

Risk Assessments with Legl WebinarA high-level guide to risk assessments in Legl, including setup, scoring, and how they support AML compliance.

Engage KYC & KYB Foundations Webinar GuideLearn how to create and send Engage onboarding requests, run KYC/KYB checks, review CDD results, and manage ongoing monitoring in Legl.

Driving faster payments with Legl Pay WebinarA guide based on our 11 March 2026 webinar explaining how to improve payment speed using Legl Pay features and insights.

Reviewing and Optimising Workflows Using Insights - WebinarWebinar from 17 March 2026 on using Insights to review workflows, identify gaps, and improve onboarding with data-driven decisions.

Designing and Scaling Workflows for Growth in Legl WebinarA high-level guide to designing, structuring, and scaling workflows in Legl, based on the webinar from 26 March 2026.

Engage for Individuals and Businesses - On-Demand WebinarWatch our on-demand webinar covering the full Engage workflow (1st April 2025), from business searches and sending requests to reviewing CDD reports and managing monitoring.