Engage requests
Create, manage, and track Engage requests for individual clients.
By Ula and 1 other2 authors14 articles
- What clients experience during a Dual-ID CDD requestUnderstand the steps your client goes through during a Dual-ID CDD request, including uploading two identity documents.
- What is an Engage request?Learn what an Engage request is, how law firms use it to collect client information, and why it supports secure, compliant onboarding.
- How to create and send an Engage requestLearn how to create an Engage request and send it to a client, including adding client details, selecting workflows, and managing reminders.
- How to assign a reviewer to an Engage requestLearn how to assign or change a reviewer for an Engage request, so the right person is notified and responsible for reviewing the results.
- How to enable reminders for Engage requestsLearn how to enable automated reminders for Engage requests and manage follow-ups for incomplete onboarding.
- How to improve response rates for Engage requestsPractical tips to help your firm improve completion rates for Engage requests sent to clients.
- How to force complete an Engage requestForce complete an Engage request to review partial client data and run available checks when a client cannot finish the process.
- What clients experience during a standard CDD requestUnderstand the steps your client goes through when completing a standard CDD request, from identity verification to submission.
- What to do if a client request still shows as 'In Progress'Find out what to do if a client request is stuck on 'In Progress', how to check their progress, and when to contact Legl Support.
- How long do Engage checks take to complete?Understand how long a client takes to complete their Engage request and how long checks take to process, including what can cause delays.
- How to delete an Engage requestLearn how to request the deletion of an Engage request by contacting Legl Support with the required details.
- Accepted ID documents by countryA country-by-country list of whether Entrust can verify Driving Licences, National Identity Cards, and Passports for identity verification.
- What to do if an Engage email fails to deliverFind out how to identify and resolve an undelivered Engage email, update the contact's address, and resend the request.
- How to run financial screening in LeglRun financial screening in Legl as a standalone check or as part of an Engage workflow.