Overview
You can disable Ongoing Monitoring for multiple clients at once by submitting a CSV file to our Support team. This is useful when monitoring is no longer required for a group of clients, for example at the end of a business relationship or when a batch of matters closes.
Before you start
Decide whether you need to disable monitoring for individuals, businesses, or both. Each requires a separate CSV file.
If you need a list of all contacts currently being monitored in Legl, contact our Support team and they can provide a report securely.
How to bulk disable monitoring for individuals
Prepare your CSV file
The bulk disable CSV uses the same format as the individual bulk upload. Download the template and use it as the basis for your file:
CSV requirements:
File format: CSV (comma-separated)
Date format: YYYY-MM-DD (for example, 1985-05-15)
Valid email format required
While client_reference and matter_reference are optional, including them is strongly recommended as they significantly improve the accuracy of matching during the bulk disable process.
How matching works
The system matches contacts using at least 3 of the 6 fields:
1 point per matched field
A minimum of 3 points is required for a match
Text matching is case-insensitive
Date of birth requires an exact match
If any contacts cannot be matched, our Support team will provide a report so you can disable those contacts manually or supply additional details.
How to bulk disable monitoring for businesses
Prepare your CSV file
The bulk disable CSV uses the same format as the business bulk upload. Download the template and use it as the basis for your file:
The registration_number field accepts any country's company registration number.
For example: Companies House number (UK), ABN or ACN (Australia).
CSV requirements:
File format: CSV (comma-separated)
All fields are text format
How matching works
The system matches businesses using at least 2 of the 4 fields:
1 point per matched field
The highest-scoring match wins if multiple matches are found
Text matching is case-insensitive
Advanced matching applies to
matter_reference, including KYB reports
How to submit your CSV file
Prepare your CSV file using the required format above.
Contact our Support team with your completed CSV file, using a secure file transfer method.
In your message, state when you would like monitoring to be disabled.
What happens next
Our Support team will process the request on your behalf and confirm once complete. If any contacts or businesses cannot be matched, the team will provide a report so you can action those separately.
Important information
client_referenceandmatter_referenceare optional for individuals but strongly recommended — they significantly improve matching accuracy.If any contacts cannot be matched using the CSV data provided, our Support team will share a report so you can disable those records manually or supply additional details.
You need to submit separate CSV files for individuals and businesses — they cannot be combined in a single upload.
To disable Ongoing Monitoring for a single client, see How to turn off Ongoing Monitoring.