Overview
Proof of address (Advanced) allows your firm to automatically verify client address documents directly within your CDD workflows. The client uploads their document via their secure Legl link, and Legl analyses it in real time and returns a Clear or Consider result. This guide explains how to add this option to a workflow, send it to a client, and review the results.
Before you start
You must have Administrator access to create or edit workflows
Proof of address (Advanced) is a paid add-on.
Proof of address (Advanced) is available for CDD workflows
How to add Proof of address (Advanced) to a workflow
Step 1: Open or create a workflow
Go to Engage → Workflows.
Select Create new to build a new workflow, or select the three dots ⋯ → View/Edit on an existing workflow.
Step 2: Add the Proof of address step
Click Add Step → CDD report.
Select the CDD report you want to use.
Select Proof of address (Advanced) to include the automated verification step.
By default, this step only applies to clients based outside your firm's country. Under Require documents from, tick Also request POA documentation from clients with a residential address in your country if you want to collect it from local clients too.
Add to workflow
Adding a second proof of address step
You can add up to two proof of address steps to one workflow: Proof of address (Advanced) within the CDD report, and a separate standalone Proof of address verification step. Use this if your firm's compliance requirements call for an extra layer of address assurance.
Add the CDD report with Proof of address (Advanced), as above.
Click Add step and select Proof of address verification.
Click Add step, then save your workflow.
Your workflow then shows the CDD report with Proof of address verification, followed by the standalone Proof of address verification step.
Your client completes both proof of address steps as part of the same request. Both steps use automated verification, and each is charged.
How to send an Engage request with Proof of address (Advanced)
Go to Engage → Individuals → Create new Engage request.
Enter the client's details.
Select the workflow that includes Proof of address (Advanced).
Send the request via link or email as usual.
The client will be prompted to select their country, choose a document type, and upload their proof of address document as part of their request. Once uploaded, Legl automatically verifies the document and returns a Clear or Consider result.
Your firm's Admins can add an Enhanced proof of address introduction in Settings > Engage. Your client sees it on the screen before they upload their document. Use it to explain which documents your firm accepts as proof of address.
ℹ️ Important
If a client's country is not supported by automated verification, Legl will automatically fall back to manual document collection. This fallback is at no extra cost to your firm.
What happens next
Once the client uploads their document, Legl automatically verifies it and returns a result of Clear or Consider.
This result is added to the client's CDD report, which you can review by going to Engage → Individuals and selecting the relevant client.
ℹ️ Further guidance
For a full explanation of what each result means and how to review the detailed breakdown, see Understanding Proof of address verification results.
Important information
Proof of address (Advanced) is charged per document. A charge is only incurred when a document is submitted and verified.
If a client's country is not supported, Legl automatically falls back to manual document collection at no extra cost.
Accepted document types and date requirements vary by jurisdiction. Firms cannot customise which documents are accepted.
A Consider result does not prevent the request from being completed. Legl does not make compliance decisions: your firm is responsible for reviewing the result and deciding the appropriate next step.