Overview
Proof of address (Advanced) allows your firm to automatically verify client address documents directly within your CDD workflows. The client uploads their document via their secure Legl link, and Legl analyses it in real time and returns a Clear or Consider result. This guide explains how to add this option to a workflow, send it to a client, and review the results.
Before you start
You must have Administrator access to create or edit workflows
Proof of address (Advanced) is a paid add-on.
Proof of address (Advanced) is available for Standard CDD, Basic CDD, and NFC (Enhanced CDD) workflows (UK only)
How to add Proof of address (Advanced) to a workflow
Step 1: Open or create a workflow
Go to Engage → Workflows.
Select Create new to build a new workflow, or select the three dots ⋯ → View/Edit on an existing workflow.
Step 2: Add the Proof of Address step
Click Add Step → CDD report.
Select Standard CDD, Basic CDD or Enhanced CDD (UK only).
Select Proof of address (Advanced) to include the automated verification step.
By default, this step only applies to international clients. Tick this option if you also want to collect proof of address from locally-based clients.
Add to workflow
You can then make any further amendments to your workflow. For example, amending the title or description to ensure users know this step is included.
How to send an Engage request with Proof of address (Advanced)
Go to Engage → Individuals → Create new Engage request.
Enter the client's details.
Select the workflow that includes Proof of address (Advanced).
Send the request via link or email as usual.
The client will be prompted to select their country, choose a document type, and upload their proof of address document as part of their request. Once uploaded, Legl automatically verifies the document and returns a Clear or Consider result.
ℹ️ Important
If a client's country is not supported by automated verification, Legl will automatically fall back to manual document collection. This fallback is at no extra cost to your firm.
What happens next
Once the client uploads their document, Legl automatically verifies it and returns a result of Clear or Consider.
This result is added to the client's CDD report, which you can review by going to Engage → Individuals and selecting the relevant client.
ℹ️ Further guidance
For a full explanation of what each result means and how to review the detailed breakdown, see Understanding Proof of Address verification results.
Important information
Proof of address (Advanced) is charged per document. A charge is only incurred when a document is submitted and verified.
If a client's country is not supported, Legl automatically falls back to manual document collection at no extra cost.
Accepted document types and date requirements vary by jurisdiction. Firms cannot customise which documents are accepted.
Verification results are included in the downloadable CDD report and stored securely for 7 years in line with Legl's data retention policy.
A Consider result does not prevent the request from being completed. Your firm is responsible for reviewing the result and deciding the appropriate next step.
Legl does not make compliance decisions. Results are provided to support your firm's review process.