Overview
Automated Proof of Address verification allows your firm to verify client address documents directly within your CDD workflows. Legl analyses each uploaded document in real time and returns a Clear or Consider result. This guide explains how to add automated PoA verification to a workflow, send it to a client, and review the results.
Before you start
You must have Administrator access to create or edit workflows
Automated Proof of Address verification is a paid add-on.
Automated verification is available for Standard CDD, Basic CDD, and NFC (Enhanced CDD) workflows
How to add automated Proof of Address verification to a workflow
Step 1: Open or create a workflow
Go to Engage → Workflows.
Select Create new to build a new workflow, or select the three dots ⋯ → View/Edit on an existing workflow.
Step 2: Add the Proof of Address verification steps
For Standard or Basic CDD workflows:
Click Add Step → CDD report.
Select Standard CDD, Basic CDD or Enhanced CDD.
Tick Proof of Address Verification to include the automated step.
Optional: tick Include UK residents if you also want to verify documents from UK-based clients.
Add to workflow
You can then make any further amendments to your workflow. For example, amending the title or description to ensure users know this step is included.
How to send an Engage request with Proof of Address verification
Go to Engage → Individuals → Create new Engage request.
Enter the client's details.
Select the workflow that includes Proof of Address verification.
Send the request via link or email as usual.
The client will be prompted to select their country, choose a document type, and upload their proof of address document as part of their request.
ℹ️ Important
If a client's country is not supported by automated verification, Legl will automatically fall back to manual document collection. This fallback is at no extra cost to your firm.
What happens next
Once the client receives the request, they will complete the Proof of Address step by selecting their country, choosing a document type, and uploading their proof of address document.
Legl automatically verifies the document and returns a result of Clear or Consider.
This result is added to the client's CDD report, which you can review by going to Engage → Individuals and selecting the relevant client.
ℹ️ Further guidance
For a full explanation of what each result means and how to review the detailed breakdown, see Understanding Proof of Address verification results.
Important information
Automated Proof of Address verification is charged per document. A charge is only incurred when a document is submitted and verified.
If a client's country is not supported, Legl automatically falls back to manual document collection at no extra cost.
Accepted document types and date requirements vary by jurisdiction. Firms cannot customise which documents are accepted.
Verification results are included in the downloadable CDD report and stored securely for 7 years in line with Legl's data retention policy.
A Consider result does not prevent the request from being completed. Your firm is responsible for reviewing the result and deciding the appropriate next step.
Legl does not make compliance decisions. Results are provided to support your firm's review process.