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Engage for individuals

Run due diligence for individual clients, including identity checks, source of funds, and ongoing monitoring.

1 author45 articles

Engage requests

Create, manage, and track Engage requests for individual clients.

What clients experience during a Dual-ID CDD requestUnderstand the steps your client goes through during a Dual-ID CDD request, including uploading two identity documents.
What is an Engage request?Learn what an Engage request is, how law firms use it to collect client information, and why it supports secure, compliant onboarding.
Understanding the Engage for Individuals dashboardUnderstand the Engage for Individuals dashboard, how to interpret request statuses, and how requests progress through Legl.
How to create and send an Engage requestLearn how to create an Engage request and send it to a client, including adding client details, selecting workflows, and managing reminders.
How to assign a reviewer to an Engage requestLearn how to assign or change a reviewer for an Engage request, so the right person is notified and responsible for reviewing the results.
How to enable reminders for Engage requestsLearn how to enable automated reminders for Engage requests and manage follow-ups for incomplete onboarding.
How to improve response rates for Engage requestsPractical tips to help your firm improve completion rates for Engage requests sent to clients.
How to force complete an Engage requestForce complete an Engage request to review partial client data and run available checks when a client cannot finish the process.
What clients experience during a standard CDD requestUnderstand the steps your client goes through when completing a standard CDD request, from identity verification to submission.
What to do if a client request still shows as 'In Progress'Find out what to do if a client request is stuck on 'In Progress', how to check their progress, and when to contact Legl Support.
How long do Engage checks take to complete?Understand how long a client takes to complete their Engage request and how long checks take to process, including what can cause delays.
How to delete an Engage requestLearn how to request the deletion of an Engage request by contacting Legl Support with the required details.
Accepted ID documents by countryA country-by-country list of whether Entrust can verify Driving Licences, National Identity Cards, and Passports for identity verification.
What to do if an Engage email fails to deliverFind out how to identify and resolve an undelivered Engage email, update the contact's address, and resend the request.
How client email notifications work in LeglA guide to every email your client receives from Legl, including Engage requests, Pay requests, and automatic reminders.
How to run financial screening in LeglRun financial screening in Legl as a standalone check or as part of an Engage workflow.

Reviewing engage requests

Review CDD results, understand outcomes, and download reports.

What is Legl Assist?Learn what Legl Assist is, how it summarises your CDD report, and how to use it during your review.
How to review a completed Engage requestStep-by-step guide to reviewing a completed Engage request, from checking results to marking as reviewed.
How to download a CDD reportLearn how to download a CDD report from an Engage request, including downloading a report with reviewer comments.
How to review submitted Customisable FormsLearn how to access, review, and download completed customisable form responses submitted by clients through Engage.
Understanding your CDD reportAn overview of what a CDD report contains in Legl, the check areas it covers, and what Clear, Consider and N/A results mean.
Understanding your Dual-ID CDD reportWhat a Dual-ID CDD report shows, including the two document checks, and what Clear and Consider results mean.
Understanding Identity Validation resultsHow Identity Validation results are determined in your CDD report, including Clear and Consider criteria, sub-checks, and the data sources used.
Understanding a "Consider" result in a CDD reportLearn what a Consider result means in your CDD report, why it appears for each check type, and what to do next.
Understanding an "N/A" result in a CDD reportWhat an N/A result in the identity section of a CDD report means and what to do next
Understanding fraud check resultsWhat Clear and Consider results mean in the Identity fraud screening section of your CDD report, and what to do next.
Identifying and managing higher-risk identities in LeglHow to identify and handle higher-risk signals in CDD results, including Consider results, fraud flags, and prior check history.