Use this article to enable Ongoing Monitoring for individual clients. Ongoing Monitoring can be enabled automatically as part of a client workflow, or manually for clients who are already in Legl.
Before you start
You need access to Engage to enable Ongoing Monitoring for clients.
The client must have a contact record in Legl before Ongoing Monitoring can be enabled.
How to enable Ongoing Monitoring automatically
When a client completes a Watchlist Screening check as part of a CDD workflow in Legl, Ongoing Monitoring is enabled for them automatically. You do not need to take any further action.
This applies to any Legl CDD workflow that includes a Watchlist Screening check. For a full list of available checks and which ones include Watchlist Screening, see What client checks are available in Engage?
How to enable Ongoing Monitoring manually
If a client has not yet completed a Watchlist Screening check, you can enable Ongoing Monitoring directly from their contact record. This runs a standalone Watchlist Screening check, which is charged.
Navigate to Contacts and open the client's individual contact record. [Screenshot needed]
Select Edit next to the Monitoring status.
Toggle on the Ongoing Monitoring button.
Confirm to run the standalone Watchlist Screening check.
What happens next
A Watchlist Screening check runs as part of the enable process. Ongoing Monitoring activates once the check is complete.
The client appears in your Monitoring dashboard.
If anything is flagged in the first check, you will receive an alert to review.
Daily checks then continue automatically from that point.
Important information
Ongoing Monitoring enables automatically after a client's first Watchlist Screening check as part of a CDD workflow — you do not need to enable it manually in that case.
Enabling Ongoing Monitoring manually runs a standalone Watchlist Screening check, which is charged.
If you later turn off Ongoing Monitoring and re-enable it, a new Watchlist Screening check will run and this is also charged.
You can enable Ongoing Monitoring for multiple clients at once using a bulk CSV upload — see How to bulk upload individual contacts for Ongoing Monitoring.
You can turn off Ongoing Monitoring for a client at any time — see How to turn off Ongoing Monitoring.
ℹ️ Further guidance
For more detail on Watchlist Screening and which CDD checks include it, see: