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How to bulk upload individual contacts for Ongoing Monitoring

How to bulk upload a CSV of existing individual contacts to start ongoing monitoring for multiple clients at once.

Written by Shanté Simpson

Bulk Upload lets you import existing individual clients into Legl and enable ongoing monitoring for them at scale. Rather than switching on monitoring one contact at a time, you can upload a CSV file to start monitoring for multiple contacts at once.

If a contact already exists in Legl, monitoring will start for that contact. If the contact is new to Legl, a new contact record will be created.


Before you start

Before submitting your file, decide on the following configuration settings. You will need to confirm these with our Support team when you submit your CSV.

  • Download the CSV template below. Your file must use this exact format or it will be rejected.

  • Prepare the required data for each contact: full name, date of birth, and country code.

  • Decide who you would like to set as the assigned reviewer for all monitoring updates. One reviewer will be assigned to all contacts in the upload, but you can change this manually in Legl afterwards.

  • Decide whether you would like monitoring results that come back as clear to be auto-reviewed. If enabled, clear results will be automatically marked as reviewed without requiring manual action.


How to bulk upload individual contacts

  1. Download the CSV template and complete it with your client data.

  2. Check that your file meets the following requirements before submitting:

    • Headings match the exact format in the template

    • DOB is in YYYY-MM-DD format

    • Country codes are valid 3-letter codes (see https://www.iban.com/country-codes)

    • No fields in any row are blank

    • client_reference is optional and does not need to follow a specific format

  3. Contact our Support team with your completed CSV file and confirm the following:

    • Who you would like to set as the assigned reviewer for all monitoring updates

    • Whether you would like clear results to be auto-reviewed


What happens next

Our Support team will upload the file on your behalf. Once complete, you will be notified and can review the uploaded contacts in Legl.


Important information

  • One reviewer will be assigned to all contacts in the upload. You can change the reviewer for individual contacts manually in Legl after the upload is complete.

  • If the data is not in the correct format, the file will be rejected. Check all fields before submitting.

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