Support Channels
All firms and your end-clients can access our dedicated Support team through:
Email: [email protected]
Phone: 0207 123 8421
Live Chat: Available directly within the Legl platform via the blue bubble.
Help Centre: help.legl.com
Hours of operation: Monday to Friday, 09:00 – 18:00 (UK time, excluding bank holidays)
Support Response Times
Our Support team aims to provide fast, effective help. Typical performance metrics are:
⏱️ First Response: usually within minutes during support hours
✅ Time to Resolution: most queries are closed within the same working day
💬 Replies to Resolve: on average, just a couple of replies are needed
🌟 Customer Satisfaction (CSAT): consistently above industry benchmarks
For the quickest help, we recommend using Live Chat from a computer or laptop where possible. This allows our Support team to securely screen-view (with your permission) and resolve issues much faster.
Platform Status
We are committed to maintaining 99.9% uptime across our platform.
You can monitor real-time availability and system updates at: status.legl.com
Incident Management
Incident Types
Major Incident: The entire platform is unavailable
Minor Incident: Some areas or features of the platform are unavailable
Post-Incident Review
After every major or minor incident, our Engineering and Support teams conduct a joint review to:
Analyse the root cause
Identify lessons learned
Implement improvements to prevent recurrence