Overview

When your law firm asks you to verify your identity, you receive a secure link by email to complete the process online. Depending on what your law firm has requested, your request may include entering your personal details, verifying your identity and address, and other steps such as reviewing and signing a document or providing your source of funds. The steps you are asked to complete are set by your law firm, so you may not see every step described in this guide.

ℹ️ Further guidance

Why you have been asked to complete this information

Before you start

Before beginning your ID verification, make sure you have:

The verification link sent to you by your law firm.
A government-issued identity document, such as a passport, driving licence, or ID card.
A proof of address document, such as a bank statement or a utility bill issued within the last few months.
A smartphone or tablet with a working camera, or a computer with a webcam.
A modern internet browser, such as the latest version of Chrome, Firefox, Edge, or Safari.
A well-lit space where you can take a clear photo of your document and record a short selfie video.

ℹ️ Important

The law firm may have shared this link with you directly, or it may have come from [email protected].

How to complete your online ID verification

Click each step below to see further step by step instructions and tips.

Step 1: Open the verification link

Open the secure link sent to you by your law firm.
Review Legl's Terms of Use and Privacy Policy, and any message from your law firm.
Select Agree & continue to begin. Your progress saves automatically, so you can return at any time.

Step 2: Enter your personal details

Enter your details exactly as they appear on your identity document: full name, email, phone number, and date of birth.
Enter your country of residence and address. For UK addresses, enter your postcode and select Find address, then choose your address from the list, or enter it manually if not found. For addresses outside the UK, enter your address manually.
If any information has been pre-filled, check that it is correct, then continue.

ℹ️ Important

For UK addresses:

Enter your postcode and select Find address
Choose your address from the list, or enter it manually if not found

For addresses outside the UK:

Enter your address manually

Step 3: Begin the Identity Verification

You will need your government issued ID, and a device with a camera.
Start by clicking Continue.
Then, click Start verification.
Start typing the country that issued your identity document and select it from the list.
Choose the document type you want to use (for example, Passport or Driver’s Licence).

ℹ️ Important

If your document type does not appear, confirm the correct issuing country is selected. If you do not have a valid document, contact your law firm for assistance.

Step 4: Take and upload a photo of your identity document

Option 1: Upload Photo (if you are using a Desktop or Laptop)

Select Upload file
Choose your photo from the document finder on your device
Click Upload or Redo to upload a different photo

Option 2: Continue on Phone (to switch to a mobile device)

Select Continue on Phone
Select Get Secure Link
Scan the QR Code, or choose an alternative method (Copy link, or Get link via SMS)
Click Continue
Allow camera access by clicking Continue then Allow
Take a clear photo of your document using your device’s camera.

ℹ️ Important

Photo guidance:

Do not upload PDFs, scans, or photocopies
The photo must be:
- In colour
- Well-lit
- In focus
- Free from glare, shadows, or reflections
- Showing all edges of the document clearly

Why photos are required over scanned IDs

Scanned ID images will be flagged for review because they do not meet Legl's criteria for authenticity. Uploading a photo of your physical ID is crucial as it ensures efficiency and security in the verification process.

Step 5: Record a verification video

Select Record video to begin.
Allow your browser access to your camera and microphone.
Follow the on-screen instructions to record a short video.
If successful, this will be submitted automatically.

ℹ️ Important

Video guidance, ensure you:

Are in a well-lit environment
Are fully clothed and in an appropriate environment
Are the only person in the video
Move your head from right to left to capture both side profiles

Step 6: Complete your proof of address (if required)

Depending on your firms requirements, you may be asked for a Proof of Address.

First method (similar to the ID upload)

Click Start Verification
Select the issuing country for your document
Choose the document you wish to upload
Review the details this must contain, and the validity period carefully
Upload document or Continue on mobile
Upload or take a photograph of your document

Second method

Review the details of which documents your law firm will accept.
Drag & drop, or click to upload your document
Click Continue once you have uploaded this

Step 7: Track your progress and complete additional steps

Use the steps list on the left-hand side to see your overall progress. If your workflow allows it, you can jump between steps rather than completing them strictly in order. If your request includes further steps, such as reviewing and signing a document or providing your source of funds, these appear in the same list — see the further guidance links below.

ℹ️ Further guidance

What happens next

Once you submit each document, the checks run in real time. This usually takes a few seconds, but can sometimes take a few minutes. You do not need to stay on the page while the checks run.

If a document cannot be accepted, for example a passport that is not signed, you will see a message explaining what to fix. Correct the issue and upload the document again, then complete the biometric selfie video again if asked.

You will receive an email notification to let you know you need to take further action.

When all three steps are complete and everything has been accepted, you will see a confirmation screen. Your law firm then reviews what you have submitted and will be in touch if anything else is needed. You can safely close the page.

ℹ️ Further guidance

Important information

You must use an original, valid identity document
Make sure your documents are clear, in full, and not cut off at the edges.
Poor-quality images or videos may cause delays or rejection
Camera and microphone access are required to complete verification
If you experience issues during the process, your law firm may ask you to retry the verification
Your progress saves automatically, so you can close the page and return later.
If a document cannot be accepted, you may be asked to upload it again, up to three times.

If you need help

If you are unable to complete a step, use the "I need help" option on screen, or contact the law firm that sent you the verification request. They can help you resubmit your documents or answer questions about what is required.

Troubleshooting

If you encounter problems during verification:

Ensure your camera and microphone permissions are enabled
Ensure you are turning your head from right to left to capture both side profiles
Use a supported browser and a stable internet connection
Make sure your ID photo is clear and well-lit
Try switching to a different device if issues persist
Open your browser’s settings and ensure permissions for "Camera" and "Microphone" are enabled.
Check site-specific permissions to confirm the verification site (Legl) has access to your camera and microphone.

ℹ️ Further guidance

What to do if ID upload or biometric verification fails

If you are still unable to complete verification, contact our Support team.