Before you begin
Before starting please ensure that you:
Have a government-issued identity document to hand, e.g. a passport, driving license, or ID card
Have a smart phone or tablet with a functioning camera. You will need this to take a photo of your identity document later in the process, and if required by your law firm, to record a short video to confirm your identity matches your identity document.
Are using a modern internet browser - Chrome, Firefox, Edge, or Safari work best. You can complete this process on a computer, tablet, or smart phone.
Your solicitor will send you a link to submit your identity information through a secure portal, which is powered by Legl. Please open this link to begin the process.
Getting started
Please review Legl's Privacy Policy and Terms of Use, and if you are happy, click 'Agree and continue'.
Your details
The first step is to fill in a few basic details for proof of identification.
Please provide your:
Full name as it appears on your identity document
Contact details
Date of birth
Country
If you have selected United Kingdom for your a country, please enter your postcode, then click the Find address button. A dropdown selector will appear below the button, please select your address from this list. If we have not been able to find your address based on your postcode, please first check that the postcode is correct, and if so enter your address manually into the form.
For all other countries besides United Kingdom, please enter your address details into the form.
Your solicitor may have completed some of these details for you, if so, please confirm they are correct.
Select the Continue button to advance to the next step. If clicking the 'Continue' does not work, please check that all of the required form fields are complete.
Identity verification part 1:
Submit identity document
Introduction
Please carefully read the instructions and click the blue 'Continue' button to proceed through the multiple onscreen instructions.
Please click the blue 'Choose document' button to continue to the next step.
Choose a document
Please start entering the country that has issued your identity document into the search field, and select it from the list.
You will now be shown which forms of identity documentation we can accept from the country that you have selected. Please click which document you would like to use, e.g. 'Passport' or 'Driver's licence'.
If your identity document does not appear here, please first check if the country you have selected is correct. If you do not have a valid form of identity document available for the country you have selected, please contact your law firm.
Take a photo of your identity document
You will now be asked to take a photo of your identity document.
If you are not already using a smart phone or tablet, please click the blue 'Continue on phone' button and follow the instructions.
If you are already using a smart phone or tablet, instead you should see a 'Take a photo' button - please tap this and your camera application should open automatically.
If you have come across any issues during this stage of the process, please see our troubleshooting guide which can help you resolve any issues.
Important: Please check the photograph is in focus and all the information can be read clearly, including:
The edges of your document should be visible
The image should be in colour
The image should not be a scan or photocopy
The image should not have any blur, glare or reflections
It is not a scanned image of your identity document
Select 'Upload' once you're happy with the image of your identity document, or select 'Redo' to take another photograph or upload a different image.
Identity verification part 2:
Record a video
The final step is to record a short video of yourself following some basic instructions that will appear on the screen. This should take no longer than 20 seconds. You will need to complete this step on a smart phone or tablet.
Select the Record video button.
Your browser will then ask you for permission to access your microphone and camera. Please make sure you tap allow, as this is required in order to record a video and complete this step.
Select the red circular 'record' button to begin.
Follow the onscreen instructions that appear, ensuring the following:
Your image is clear, and that your face is not obscured by hats or sunglasses.
You are the only person in the selfie or video.
Select the Finish recording button when done, check your video, then click 'Upload' once you are happy with it.
If you have come across any issues during this stage of the process, please see our troubleshooting guide which can help you resolve any issues.
Final step
Once you have completed the photo and video step, please make sure you click blue 'Submit verification' button which will complete your identity verification process.
