Support for Law Firm Clients
Information for clients completing requests in Legl, including identity checks, payments, and what to expect during the process.
Verify your identity
Guidance on completing identity checks, including online and NFC verification, uploading ID, understanding outcomes, and resolving common issues.
Why you have been asked to complete this informationUnderstand why a law firm has asked you to provide personal information and how this helps them meet legal and regulatory requirements.
How to complete your online ID verificationLearn how to complete your online ID verification with Legl, including entering your details, uploading photo ID, and recording a short verification video.
Troubleshooting ID upload and biometric verification issuesTo comply with Anti-Money Laundering (AML) rules, you need a quick, secure ID check. This guide helps you upload your ID and fix issues.
How to complete an NFC identity check using the Mitek appGuide to completing NFC identity verification via the Mitek app on Legl.
What to do if you do not have a valid photo ID or your ID has expiredWhat to do if you don’t have valid photo ID or if your ID has expired when completing identity verification with Legl.
How to change the personal information on your requestHow to edit the personal details on the request you've received.
Provide Source of Funds
How to submit source of funds information, including what details are required and which documents you can use as evidence.
How to complete a Source of Funds submissionThis online tools allows you to add all supporting documentation in one go for your source of funds capture.
Make a payment
Information on paying your law firm through Legl, including instalments, available payment methods, and how your payment is kept secure.
How to pay your law firm by instalmentsHow to set up and manage your payment plan with your law firm.
Managing your request
Help with completing and managing your request, including uploading information, updating details, stopping reminders, and understanding how your data is used and protected.
How to stop receiving remindersHow to stop receiving email reminders from your law firm.
Completing an information request on behalf of someone elseHow to help someone else complete their request.
What to do if you decide not to proceed with your legal matterWhat to do if you no longer want to proceed with your legal matter.
How to check if you have submitted all required informationHow do I confirm I've submitted the information my law firms rquires.
What to do if you suspect identity fraudGuidance on how to report and respond to suspected identity fraud, protect your accounts, and limit further risk.