Support for Law Firm Clients
Information for clients completing requests in Legl, including identity checks, payments, and what to expect during the process.
Verify your identity
Guidance on completing identity checks, including online and NFC verification, uploading ID, understanding outcomes, and resolving common issues.
Why you have been asked to complete this informationUnderstand why a law firm has asked you to provide personal information and how this helps them meet legal and regulatory requirements.
How to complete your online ID verificationLearn how to complete your online ID verification with Legl, including entering your details, uploading photo ID, and recording a short verification video.
Troubleshooting ID upload and biometric verification issuesTo comply with Anti-Money Laundering (AML) rules, you need a quick, secure ID check. This guide helps you upload your ID and fix issues.
How to complete an NFC identity check using the Mitek appGuide to completing NFC identity verification via the Mitek app on Legl.
What to do if you do not have a valid photo IDLearn what to do if you do not have valid photo ID or your ID has expired when completing identity verification with Legl.
How to change the personal information on your requestLearn how to edit your personal details on a Legl request sent by your law firm before submitting the form.
Provide Source of Funds
How to submit source of funds information, including what details are required and which documents you can use as evidence.
How to complete a Source of Funds submissionLearn how to complete your Source of Funds submission, including answering the questionnaire, adding funding sources, and providing bank evidence.
What evidence you need to upload for a Source of Funds submissionUnderstand what documents and information you need to provide when completing a Source of Funds submission with Legl.
How 'Open Banking' works for Source of Funds checksA high-level overview of how Open Banking is used for Source of Funds checks, including security, benefits, and alternative options.
Which banks are supported for Open Banking Source of Funds checksFind out which banks support Open Banking for Source of Funds checks and how to confirm whether your bank is eligible.
Make a payment
Information on paying your law firm through Legl, including instalments, available payment methods, and how your payment is kept secure.
How to make a payment using LeglLearn how to make a payment through Legl, whether you receive a payment request email, a checkout link, or pay directly on your law firm’s website.
How to pay your law firm by instalmentsHow to set up and manage your payment plan with your law firm.
How your payment is kept secureLearn how your payment is protected when you pay through Legl, including how card data is handled securely.
Managing your request
Help with completing and managing your request, including uploading information, updating details, stopping reminders, and understanding how your data is used and protected.
How to stop receiving email reminders from your law firmThis article explains why you may be receiving reminder emails and what you need to do to stop them.
How to support someone with completing their information requestLearn how to assist someone else with completing an information request, and which identity checks must be completed by the client themselves.
What to do if you decide not to proceed with your legal matterWhat to do if you no longer plan to continue with your legal matter and do not need to complete a request sent via Legl.
How to check if you have submitted all required informationThis article explains how to confirm whether you have submitted all the information your law firm requires, and what to do if your request is not yet complete.
What to do if you suspect identity fraudGuidance on what to do if you suspect identity fraud, including who to contact, how to protect yourself, and what to expect next.