Support for Law Firm Clients
Information for clients completing requests in Legl, including identity checks, payments, and what to expect during the process.
By Ula and 1 other2 authors25 articles
Verify your identity
Guidance on completing identity checks, including online and NFC verification, uploading ID, understanding outcomes, and resolving common issues.
- Why you have been asked to complete this informationUnderstand why a law firm has asked you to provide personal information and how this helps them meet legal and regulatory requirements.
- How to complete your online ID verificationLearn how to complete your online ID verification with Legl, including entering your details, uploading photo ID, and recording a video.
- What to do if ID upload or biometric verification failsResolve common issues with uploading your ID or completing the biometric video during identity verification with Legl.
- How to complete an NFC identity check using the Mitek appGuide to completing NFC identity verification via the Mitek app on Legl.
- What to do if you do not have a valid photo IDLearn what to do if you do not have valid photo ID or your ID has expired when completing identity verification with Legl.
- How long does identity verification take?Understand how long identity verification takes, what happens after you submit your request, and what to expect next when using Legl.
- Why your identity verification might have failedUnderstand why identity verification may not have completed successfully, what this usually means, and what to do next.
Provide Source of Funds
How to submit source of funds information, including what details are required and which documents you can use as evidence.
- What is a Source of Funds request?Understand what a Source of Funds request is, why your firm sent it, and what to provide for a personal or business transaction.
- How to complete a Source of Funds requestHow to complete a Source of Funds request, including adding your sources and providing bank evidence, for a personal or business transaction.
- How to delegate a source in a Commercial Source of Funds requestHow to delegate part of your Source of Funds submission to a third party, such as an investor or business partner.
- What evidence you need to upload for a Source of Funds submissionUnderstand what documents and information you need to provide when completing a Source of Funds submission with Legl.
- How 'Open Banking' works for Source of Funds checksA high-level overview of how Open Banking is used for Source of Funds checks, including security, benefits, and alternative options.
- Which banks are supported for Open Banking Source of Funds checksFind out which banks support Open Banking for Source of Funds checks and how to confirm whether your bank is eligible.
Make a payment
Information on paying your law firm through Legl, including instalments, available payment methods, and how your payment is kept secure.
- What payment methods are available?Learn which payment methods you may be able to use when paying through Legl, and what can affect which options you see.
- How to make a payment to your law firmLearn how to make a payment through Legl, whether via a payment request email, a checkout link, or your law firm's website.
- How to pay your law firm by instalmentsHow to make your first instalment payment, what to expect for ongoing payments, and what to do if a payment fails.
- How Legl keeps your payment secureLearn how your payment is protected when you pay through Legl, including how card data is handled securely.
Managing your request
Help with completing and managing your request, including uploading information, updating details, stopping reminders, and understanding how your data is used and protected.
- How to change the personal information on your requestLearn how to edit your personal details on a Legl request sent by your law firm before submitting the form.
- How to support someone with completing their information requestLearn how to help someone complete an information request, and which identity checks must be completed by the client themselves.
- How reviewing and signing documents worksUnderstand how your law firm shares documents with you through Legl, how to review them, and what happens after you sign.
- How to check if you have submitted all required informationLearn how to confirm you have submitted all the information your law firm needs and what to do if your request is not complete.
- How to stop receiving email reminders from your law firmThis article explains why you may be receiving reminder emails and what you need to do to stop them.
- What to do if you decide not to proceed with your legal matterWhat to do if you no longer plan to continue with your legal matter and do not need to complete a request sent via Legl.
- What to do if you suspect identity fraudGuidance on what to do if you suspect identity fraud, including who to contact, how to protect yourself, and what to expect next.
- How to download a document from LeglHow to securely download a document your law firm has shared with you, using the single-use link sent to your email.