Overview
If your identity verification did not complete successfully, it means one or more checks could not be confirmed. This article explains, at a high level, why this can happen and what to expect next.
ℹ️ Important
An unsuccessful verification does not mean you have done anything wrong, and your application has not been rejected. It simply means your law firm needs to review the information before proceeding.
What this means
An unsuccessful identity verification means that:
Some information could not be fully verified automatically, or
Your law firm needs to review the information before proceeding
Your law firm is responsible for reviewing and deciding the next steps.
Common reasons identity verification may fail
Identity verification can fail for a variety of reasons, including:
Information entered does not fully match official records
Uploaded documents were unclear, expired, or could not be verified
Additional checks are required as part of legal or regulatory obligations
Automated checks could not confirm certain details and require manual review
These outcomes are common and often resolved quickly once reviewed.
What you need to do
In most cases, you do not need to take any action immediately.
You should:
Wait to hear from your law firm
Follow any instructions they provide if additional information is needed
If further steps are required, your law firm will contact you directly.
What happens next
After your details are submitted:
Your law firm reviews the verification outcome
They decide whether additional information is required
They will contact you if they need anything further to continue with your matter
Legl does not make verification decisions and cannot progress the application without your law firm's review.
When to contact your law firm or Legl
Contact your law firm if you have questions about your verification result or your application
Contact Legl Support only if you are experiencing technical issues completing the verification process
For all questions about decisions or next steps, your law firm is the correct point of contact.
Important information
Legl cannot see or share the outcome of your verification checks
Only your law firm can explain why verification did not complete successfully
Legl cannot override verification outcomes or provide case-specific details