Overview
A Dual-ID CDD report shows the results of all the checks run on your client, including two separate document checks. This guide explains what the report contains and how to interpret the results.
Where you will see this
The report is available once the Engage request moves to Ready for Review. Open the request from Engage → Individuals to see the full report. The same results appear in the downloadable PDF.
What the report shows
Identity Validation: runs in the background for UK resident clients, confirming their details against public records. Returns N/A for clients who are not UK residents.
First document (passport): validated and matched to the client's biometric selfie.
Second document (national ID card or UK photocard driving licence): validated and matched to the same selfie.
Biometric selfie: one selfie, matched against both documents.
Watchlist screening and Financial Screening (CCJs & decrees, Insolvency & Debt Collection): as in a standard CDD report.
Each check returns Clear (no issues identified) or Consider (flagged for your review).
Common reasons you might see a Consider
An expired or unsupported document.
A document that reached the three-attempt limit: the check is processed on the last document uploaded, and the issue is flagged with the reason noted.
The same document uploaded for both checks.
What you need to do
Review any Consider result in line with your firm's risk-based process.
Where a document was flagged, check the reason noted and decide whether to accept it or send a new request asking the client to resubmit.
Mark the report as reviewed once you are done.
ℹ️ Further guidance
What happens next
Once you mark the report as reviewed, the status changes from Ready for Review to Reviewed and the reviewer is locked. Confirmed watchlist matches remain under ongoing monitoring.
Important information
A Dual-ID CDD report includes two document checks: a passport and a national ID card or UK photocard driving licence.
Each check is shown as Clear or Consider. Legl flags results but does not make the final compliance decision.
A document that reached the three-attempt limit still produces a report, with the issue flagged for your review.
Identity Validation runs in the background and returns N/A for clients who are not UK residents.
Your firm remains responsible for reviewing and documenting the final decision.