Overview
Dual-ID CDD is a Standard CDD variant that collects and verifies two identity documents in a single client onboarding flow. It lets your firm request a second, corroborative photo ID without setting up a manual document request or a separate workflow step.
Dual-ID CDD is an additional CDD option you can add to your workflows. It is available in all Legl accounts and does not change how your existing Standard CDD workflows work.
What you can use Dual-ID CDD for
You can use Dual-ID CDD to:
Collect two forms of photo ID from a client in one Engage request, rather than chasing a second document separately.
Onboard clients remotely where a single document is not sufficient for your firm's risk approach.
Apply a second-document check automatically to higher-risk groups, such as clients with a non-UK address.
How Dual-ID CDD works
Dual-ID CDD runs one biometric (selfie) check and two document checks in the same flow. The client completes a single selfie, and both documents are matched against it.
The first document is a passport, collected first.
The second document is a national ID card or a UK photocard driving licence, and it must be different from the first.
Identity Validation runs for UK resident clients, confirming the client's details against public records independently of their documents. For clients who are not UK residents, Identity Validation returns N/A, while the document and biometric checks still run.
Each check returns a result of clear (passed) or consider (flagged for your review).
Where to find Dual-ID CDD in Legl
You enable Dual-ID CDD when building or editing an Engage workflow:
Go to Engage → Workflows.
Select Add Step → CDD report.
Choose Dual-ID CDD.
Choose whether it applies to all clients or only clients with a non-UK address.
ℹ️ Further guidance
Permissions and access
Admin access is required to build or edit workflows. Fee earners can run checks, but only admins configure workflow steps.
Important information
The accepted documents and supported countries are the same as for Legl's other CDD checks, and are set by Legl's verification provider. They cannot be changed firm by firm.
The same document cannot be uploaded twice. The second document must be different from the first.
If a client uploads a wrong, expired, or duplicate document, they are asked to try again. After three attempts the flow stops blocking, processes the check on the last document uploaded, and flags the issue to your firm to review.
A document that hits the three-attempt limit returns a consider result, with the reason noted (for example, an expired or unsupported document).