Overview

Ready-to-use templates to help you build customisable forms in Legl. Each template includes a suggested form title, when to use it, and example questions with recommended field types. Copy and adapt them to suit your firm's needs and risk-based approach.

You can group questions into sections and use conditional questions so clients only see questions relevant to them. You can also add conditional document requests: file uploads that only appear based on a client's answer to a previous question.

ℹ️ Important

These are suggestions and examples only. All customisable forms should be built in line with your firm's risk policy.

ℹ️ Further guidance

Before you start

Admin permissions are required to create and edit customisable forms.

💡 Tip

If you already have a form you'd like to use in Legl, such as a Word or PDF questionnaire, contact our Support team. They can help you convert it into a customisable form, so you don't need to build it from scratch.

Template 1: New Client Intake

Suggested form title: New Client Questionnaire

When to use: Send at the start of a new client relationship to gather background information alongside your CDD workflow.

Question	Field type	Notes
What is your preferred contact method?	Radios (Single choice)	Options: Email / Phone / SMS
What is your occupation or job title?	Short text	Required
What is your nationality?	Nationality	Required
What is your country of birth?	Country	Required
Are you engaging the firm in a personal or business capacity?	Radios (Single choice)	Options: Personal / Business. Apply conditional question if Business: "Please briefly describe the business and how long it has been operating"
Please describe the nature of this matter.	Long text	Required
Is anyone else involved in, or benefiting from, this matter?	Yes / No	Apply conditional question if Yes: "Please briefly explain who else is involved and their relationship to the matter"
I consent to the firm contacting me by email and SMS for matter updates.	Confirmation checkbox	Optional — untick Required

Template 2: Source of Funds and Wealth

Suggested form title: Source of Funds and Wealth Questionnaire

When to use: For higher-risk clients or matters where you need to understand how funds and wealth have been generated. Often used alongside an EDD workflow.

Question	Field type	Notes
Where will the funds for this engagement and any associated transactions originate from?	Long text	Help text: "Common sources include employment income, personal savings, business income, pension, or superannuation payments."
Is the funding for this matter coming from your own funds or from a third party?	Radios (Single choice)	Options: Own funds / Third party. Apply conditional question if Third party: "Please briefly explain the arrangement"
Are the funds coming from a domestic or overseas source?	Radios (Single choice)	Options: Domestic / Overseas. Apply conditional question if Overseas: "Please briefly explain the reason and the country involved"
At a high level, how was your wealth generated?	Long text	Help text: "For example, career earnings, business proceeds, investments, property, or inheritance. Please indicate approximate proportions."
Do you receive income or distributions from a trust?	Yes / No	Apply conditional question if Yes: "Please provide details of the trust and the nature of the distributions"
Have there been any large or unusual transactions in the last 12 months?	Yes / No	Apply conditional question if Yes: "Please describe the transaction(s) and the source of those funds"

Template 3: Enhanced Due Diligence (EDD)

Suggested form title: Enhanced Due Diligence Questionnaire

When to use: For high-risk clients or matters requiring additional AML checks beyond standard CDD — for example, PEPs, complex ownership structures, overseas parties, or high-value transactions.

Question	Field type	Notes
Are you, or have you ever been, a Politically Exposed Person (PEP)?	Yes / No	Apply conditional question if Yes: "Please describe the role, the organisation or authority, and the country in which it is or was held"
Do any close family members or associates hold or have they previously held a public or government-related role?	Yes / No	Apply conditional question if Yes: "Please describe the role and your relationship to that person"
Do you have any connections to sanctioned individuals or entities?	Yes / No	Required
Please provide details of any business interests, directorships, or significant shareholdings.	Long text	Help text: "Include any companies, partnerships, or trusts in which you have an ownership or management interest."
Is this engagement intended to be a one-off matter or an ongoing relationship?	Radios (Single choice)	Options: One-off / Ongoing. Apply conditional question if Ongoing: "Please briefly describe the types of matters and how frequently you expect to engage our services"
Are you subject to any significant litigation, investigations, insolvency proceedings, or regulatory actions?	Yes / No	Apply conditional question if Yes: "Please provide a brief summary"
What is the estimated value of assets held overseas?	Short text	Optional — untick Required

Template 4: Client Feedback Survey

Suggested form title: Client Feedback

When to use: Send at the close of a matter to measure client satisfaction.

Question	Field type	Notes
How would you rate the overall service you received?	Radios (Single choice)	Options: 1 / 2 / 3 / 4 / 5
Did we communicate clearly and keep you updated throughout your matter?	Radios (Single choice)	Options: Yes / No / Partially
Did we resolve your matter to your satisfaction?	Yes / No	Required
Would you recommend us to others?	Radios (Single choice)	Options: Yes / No / Maybe
Is there anything we could have done better?	Long text	Optional — untick Required
May we use your feedback as a testimonial on our website or marketing materials?	Yes / No	Optional — untick Required

Template 5: Client Consent and Acknowledgements

Suggested form title: Client Consent Form

When to use: To capture formal acknowledgements, policy acceptance, or marketing consent as part of onboarding or matter opening.

Question	Field type	Notes
I confirm that the information I have provided is accurate and complete to the best of my knowledge.	Confirmation checkbox	Required
I have read and agree to the firm's terms of engagement.	Confirmation checkbox	Required. Add a hyperlink to your terms of engagement in the help text.
I consent to the firm processing my personal data in accordance with its privacy policy.	Confirmation checkbox	Required. Add a hyperlink to your privacy policy in the help text.
I understand that the firm may be required to carry out identity verification and other compliance checks as part of this engagement.	Confirmation checkbox	Required
I would like to receive marketing communications from the firm.	Confirmation checkbox	Optional — untick Required

Template 6: Conditional Document Collection

Suggested form title: Supporting Documents

When to use: When you need to collect supporting evidence that only applies to certain clients. Each question uses a conditional document request so clients are only asked to upload files that are relevant to them.

Question	Field type	Conditional document request
Have you changed your name?	Yes / No	If Yes: "Please upload proof of your name change, for example, a marriage certificate, change-of-name document, or statutory declaration"
Are you acting on behalf of a company?	Yes / No	If Yes: "Please upload a copy of your certificate of incorporation"
Do you hold power of attorney for any party involved in this matter?	Yes / No	If Yes: "Please upload a copy of the power of attorney document"
Will any funds involved in this matter come from an overseas source?	Yes / No	If Yes: "Please upload evidence of the funds, for example, a bank statement, wire transfer confirmation, or remittance receipt"
Is a trust involved in this matter?	Yes / No	If Yes: "Please upload the trust deed and any relevant amendments"

Important information

These templates are starting points — adapt the questions and field types to suit your firm's needs and risk-based approach.
Use sections to group related questions on longer forms. This improves the experience for clients, particularly on mobile.
Use conditional questions for follow-ups so clients only answer what is relevant to them.
Conditional document requests require a Radios (Single choice) or Checkboxes (Multi choice) question as the trigger.
Add help text to questions where clients may be unsure what is being asked — this reduces incomplete submissions.

Customisable forms — Templates and Examples