Overview
Identity verification is completed as part of an Engage request in Legl. You complete the Engage request yourself first, after which your information is submitted for automated checks and review by your law firm.
Typical timeframe
Engage request completion (your part):
Usually takes 5–20 minutes
The time depends on the number of steps required for your matter, which are set by your law firm
What can affect how long this takes
The number of steps your law firm has asked you to complete
Whether you have your ID document and any other information ready
Your internet connection and device
Whether a step needs to be retried, for example if an ID upload is rejected
What happens after you submit your information
Once you complete and submit your Engage request:
Your information is submitted for automated checks
The results are made available to your law firm for review
No further action is required from you unless you are contacted by your law firm
How you will know you have completed the Engage request
You will know you have completed your part when:
You see an on-screen confirmation confirming your information has been submitted
You receive a confirmation email once you have submitted everything on the request
You will not receive updates about the outcome of the checks. Your law firm will contact you directly if they need any additional information.
What happens next
After submission:
Your law firm reviews the information provided
Your law firm will contact you directly if additional information is needed or to continue with your matter
What to do if it is taking longer than expected
If you are stuck on a step, see What to do if ID upload or biometric verification fails.
If you have submitted everything and have not heard back, contact your law firm directly. Legl cannot share the outcome of the checks.
Important information
Completing the Engage request does not mean your matter is finished
Legl does not provide updates or decisions on behalf of law firms
Only your law firm can advise on next steps or request further information