Overview
The full timeline for an Engage request has two parts: the time your client takes to complete the request, followed by the time it takes for checks to process automatically after submission.
Typical timeframe
Client completion
Completing an Engage request usually takes a client 5–20 minutes. The exact time depends on the number of steps the law firm has configured for the matter.
ℹ️ Further guidance
For a client-facing overview of the request process, see:
Check processing
Checks are usually completed within 1–2 minutes of the client submitting their request. In some cases, if further lookups are required, checks can take up to a few hours.
What can affect how long this takes
A common reason a check may remain in processing is the use of a scan or photo of a printed image when uploading an identity document. Both firm users and clients should avoid scans and photos of printouts where possible. Using a live photo of the original document helps ensure accurate identity verification results.
What happens during this time
Checks run automatically after the client submits their request. You do not need to take any action while a check is in progress.
How you will know it is complete
You will receive an email notification when the check has completed and is ready for review in your Legl account.
What to do if it is taking longer than expected
If a check remains stuck in processing, contact our Support team and they will be happy to help.
Important information
Avoid scans or photos of printed images when uploading identity documents. Using a live photo of the original document helps ensure accurate results and avoids processing delays.
You will receive an email notification when a check is complete. No action is required while a check is in progress.
If a check is stuck in processing for longer than expected, contact our Support team.