You can help someone else complete an information request sent by their law firm. This is useful if the client needs assistance understanding what is required or using the platform.

However, some verification steps may need to be completed by the client directly.

You can assist the client by:

This support can be provided throughout most of the request.

If the request includes a document for review or signature, the client can open the secure link and read the document as many times as needed before taking action.

The link remains accessible until the required step has been completed.

Documents can be signed fully digitally from any device. No printing, scanning, or posting is required. Once the client has signed or acknowledged a document, Legl automatically sends them a copy by email for their records.

Depending on the workflow set up by the law firm, the client may be required to complete a biometric video (selfie video) as part of their identity verification.

This step is used to confirm that the person completing the request matches the identity document provided.

If included in the workflow, the biometric video must be completed by the individual whose identity is being verified and cannot be completed by someone else on their behalf.

If the client is unable to complete the biometric video, they should contact their law firm directly.

The law firm can check the status of the request and advise on the next steps, including whether an alternative verification method is available.