Overview
This article walks through the standard CDD request journey from your client's perspective, from receiving their unique link through to submission.
Step 1: Accessing the request
Once you send your client their unique link, they will open the request, which features your law firm's branding. The client will see who the request is for, and can review Legl's Terms of Use and Privacy Policy before selecting Agree & continue to begin. Their progress saves automatically, so they can leave and return to the request at any time.
Step 2: Client personal information
Clients enter their details exactly as they appear on their identity document: full name, email, phone number (including country code), and date of birth. Some of these fields are pre-populated from information submitted when the request was created.
For UK addresses, the client enters their postcode and selects Find address, then chooses their address from the list, or enters it manually if it is not found.
For addresses outside the UK, the client enters their address manually.
Step 3: Identity verification
After entering their details, the client begins identity verification. If they do not have a government-issued ID, they are directed to contact your firm for guidance on alternative options.
For clients with an ID
Select Continue, then Start verification.
Select the country that issued the document.
Choose the document type, for example passport or driving licence.
The client can then upload a photo of their document from a computer (Upload file), or select Continue on Phone to switch to a mobile device using a QR code, a copied link, or a link sent by SMS.
ℹ️ Important
Clients that upload a scan or photo of a printed image are likely to return a Consider result. If your client asks whether this is acceptable, advise them against it — only a live photo of the physical document is accepted.
Step 4: Biometric selfie verification
Once the identity document is uploaded, the client records a short verification video, following the on-screen instructions and moving their head from right to left to capture both side profiles. If successful, this is submitted automatically.
Additional proof of address (optional)
If your workflow requires it, the client is also asked to provide proof of address. They can either:
Select Start Verification, choose the issuing country, then choose the document type to upload or photograph, or
Review the accepted document types, then drag and drop, or click to upload, a document directly.
Step 5: Additional steps
If the request includes further steps, such as reviewing and signing a document, providing a source of funds, or making a payment, these appear alongside identity and address verification in the same step list on the left-hand side. Clients can use this list to track their overall progress, and depending on the workflow, may be able to move between steps rather than completing them strictly in order.
Step 6: Submission
Once every step is complete, the client submits their request.
If you are using Risk Rules and a document cannot be accepted, for example a passport that is not signed, the client sees a message explaining what to fix. They can correct the issue and upload the document again — up to three times — before continuing.
Step 7: Notification
When all steps are complete and accepted, the client sees a confirmation screen, and your law firm receives an email notification confirming the request has been completed. The client can safely close the page at this point; your firm will then review what has been submitted and follow up if anything else is needed.
Important information
The identity verification check requires a live photo of an original, government-issued document. Scanned or printed images are likely to return a Consider result.
Clients without a government-issued ID are directed to contact your firm for guidance on alternative options.
Proof of address only appears if the workflow has been configured to require it.
If the request includes further steps, such as source of funds, signing, or payment, these appear in the same step list as identity and address verification.
Client progress saves automatically, so they can close the page and return later.