When a client provides an address outside the UK, Legl may not be able to verify it automatically against database sources. To ensure your firm always has sufficient address evidence, workflows automatically capture a proof of address document from any client who provides a non-UK address.

Legl's identity verification checks use UK-based databases to confirm a client's address. For clients based outside the UK, these databases may have insufficient coverage to return a reliable result.

Where address verification cannot be completed automatically, the system requires the client to upload a proof of address document instead. This ensures your firm has the evidence it needs regardless of where the client is based.

ID document verification is available for government-issued photo ID from any country. The limitation is specific to address verification via database matching.

A proof of address document upload step is added automatically to your workflows. This step only appears to clients who enter a non-UK address — clients with a UK address are not affected.

If a client enters an address in a country without sufficient database coverage, they will be prompted to upload a proof of address document as part of their Engage request. They will see an on-screen message explaining what is required and will need to upload a document before they can continue.

No action is required from your team. The proof of address step is added to your workflows automatically.

If you would like to update the message shown to your client within this step, you can do so by logging in and editing the relevant workflow at any time.