Overview
Manual proof of address collection allows you to request and collect a proof of address document from a client without automated verification. The client uploads their document via their secure Legl link, and your team reviews it directly in the platform. No automated checks are applied.
Manual collection can be added to a workflow in two ways: as a step within a CDD workflow, or as a standalone module in any workflow that does not include a CDD check. Manual collection is free.
Before you start
You must have Administrator access to create or edit workflows
Decide whether you need manual collection as part of a CDD workflow, or as a standalone step in a non-CDD workflow. The setup steps differ slightly
How to add manual Proof of Address collection to your workflow
Use this option when you want to collect a proof of address document as part of a standard CDD request. For example, for clients where automated verification is not required, or where your firm's policy is to collect documents for manual review.
Step 1: Open or create a workflow
Go to Engage → Workflows.
Select Create new to build a new workflow, or select the three dots ⋯ → View/Edit on an existing workflow.
Step 2: Add the Proof of Address verification steps
For Standard or Basic CDD workflows:
Click Add Step → CDD report.
Select Standard CDD, Basic CDD or Enhanced CDD.
Tick Manual proof of address.
Optional: tick Include UK residents if you also want to verify documents from UK-based clients.
Add to workflow
You can then make any further amendments to your workflow.
ℹ️ Further guidance
This step collects the document for your team to review. No automated checks are applied.
If you want Legl to verify the document automatically, use the Proof of Address Verification step within a CDD report instead.
Step 3: Save and submit your workflow
If editing an existing workflow, click Save changes to workflow.
If creating a new workflow, click Add to workflow.
Click Submit workflow to activate it.
How to send the request to a client
Go to Engage → Individuals → Create new Engage request.
Enter the client's details.
Select the relevant workflow.
Send the request via link or email as usual.
The client will be prompted to upload their document as part of completing the request. They can upload via PDF or JPEG, using drag and drop or by selecting a file directly.
How to review the uploaded document
Step 1: Open the client record
Go to Engage → Individuals and select the relevant client.
Step 2: Locate the proof of address document
Open the client's completed request.
Go to Identity Verification
Click View more details
Go to Additional documents
From here, you can download the Proof of Address.
Step 3: Review and record your decision
Review the document against your firm's proof of address requirements. No automated result is provided. Your team is responsible for assessing whether the document is acceptable and recording the outcome in line with your firm's compliance process.
What happens next
The uploaded document is stored securely within the client's record and included in the downloadable CDD report where applicable.
If the document is not acceptable, you can request a replacement by sending a new Engage request.
Important information
Manual proof of address collection is free. No charge is applied when a document is collected without automated verification.
No automated checks are applied to manually collected documents. Your firm is responsible for reviewing and assessing the document.
Only users with Administrator access can add or edit workflow steps.