Overview
This on-demand session walks through the full Engage workflow, from running a business search and sending a request to reviewing a completed CDD report and managing ongoing monitoring. It suits new users getting started and existing users building confidence across the feature.
Who this is for
Fee earners, compliance teams, and anyone who sends or reviews Engage requests for client onboarding and due diligence.
Watch the recording
What this covers
Running a business search and navigating the company report (structure and ownership, screening, and filings)
Screening directors individually or all at once, and sending Engage requests
Sending an Engage request to an individual, including documents, e-signatures, and workflow selection
The client-facing experience from opening the link to completion
Reviewing a completed CDD report and understanding Clear, Consider, and Unconfirmed results
Reviewing and discounting watchlist screening matches
How ongoing monitoring works for individuals and businesses, including the company monitoring dashboard
Navigating the Contacts tab
Key takeaways
Run a business search under Engage, then review the company report; you can run Watchlist screening on directors individually or screen all directors at once.
Send an Engage request with a minimum of the client's name and email, assign a reviewer, and attach documents for signature.
Clients complete the request in a browser with no app download, and can switch to their phone mid-process for the biometric check without losing progress.
CDD results show as Clear, Consider, or Unconfirmed; confirming whether each watchlist match is your client directly controls ongoing monitoring.
Ongoing monitoring alerts are tagged low, medium, or high priority, with a company monitoring dashboard for bulk review, and non-AML update types can be switched off in Settings.