Overview
Custom monitoring is where Admins set what clients are screened and monitored against, who receives the weekly monitoring summary email, and how alerts are assigned. All settings apply at the firm level and affect all users.
These settings apply when clients are screened at onboarding, as well as during ongoing monitoring.
Before you start
You must have Admin permissions to access and configure monitoring settings.
Where to find monitoring settings
Select Governance in the left-hand menu.
Select Custom monitoring.
There are four tabs:
Overview: a summary of each settings area, and Configuration versions
Individual: the screening settings for individuals
Business: Business screening and Company monitoring
Configure: Alert emails and Alert assignment settings
How to configure monitoring settings
Individual tab: Individuals monitoring
These settings control how individual clients are screened: which screening categories are used (sanctions, PEPs, warnings, fitness and probity, and adverse media), which adverse media risk types are included, whether adverse media is limited to the client's country, and how strict name matching is (match sensitivity).
Select the Individual tab.
Turn each screening category on or off. For categories with types, such as Politically exposed persons and Adverse media, select Choose types to pick which types are included. Then set Include articles from any country and Match sensitivity as needed.
Select Save changes.
ℹ️ Important
When your firm has not activated a custom screening profile, adverse media is only returned when the client is a politically exposed person (PEP), unless it has been switched on at your firm's request.
Once a custom screening profile is active, the categories you have enabled apply to all clients, so adverse media is no longer limited to PEPs.
Once you have configured your individual monitoring settings, you can also:
Reset to the system default: select Reset configuration to remove your custom screening profile and return to Legl's default settings. You can set up a custom profile again at any time.
ℹ️ Further guidance
For a full explanation of each category and option, see Understanding individual monitoring settings.
Business tab: Business screening
These settings create the default screening profile applied when a business client is added to monitoring. They control which screening categories are used (sanctions, warnings, and adverse media), which warning jurisdictions are included, which adverse media risk types are screened for, and whether adverse media is limited to the business's country.
Select the Business tab and find Business screening.
Turn each screening category on or off. For Adverse media, select Choose types to pick which types are included.
Select Save changes.
ℹ️ Important
When your firm has not activated a custom screening profile, warnings and adverse media are only returned when a sanctions match is found.
Once a custom screening profile is active, the categories you have enabled apply to all businesses, so warnings and adverse media are no longer limited to sanctions matches.
ℹ️ Further guidance
Business tab: Company monitoring
These settings control which company updates create alerts, and what priority each alert has when your team receives it. Alerts are grouped into sections: Company details, Leadership, Ownership, Legal events, Credit risk, Financials, and Miscellaneous.
On the Business tab, find Company monitoring.
Turn a section on or off, or turn individual alerts on or off within a section.
Where an alert supports it, set its priority to High, Med or Low.
Where an alert offers a filter or threshold, such as a percentage change, a score cut-off, or a country or postcode filter, set it alongside the alert’s toggle.
ℹ️ Important
Priority controls how an alert is categorised when your team receives it, not whether the update is detected. Miscellaneous does not support a priority.
Changes are saved as you make them and apply from then on. Alerts already received are not affected.
ℹ️ Further guidance
For an explanation of every category and what each alert covers, see Understanding business screening and company monitoring settings.
Configure tab: Alert emails
This setting controls who receives the weekly monitoring summary email. The summary is sent every Monday and gives an overview of your firm's outstanding alerts and monitoring activity.
Select the Configure tab.
Under Alert emails, enter an email address in the Summary email recipients field.
To add multiple recipients, separate each address with a comma.
Select Save changes.
Configure tab: Alert assignment settings
Auto-assigning alerts is a firm-wide setting that automatically assigns new monitoring alerts to a reviewer, removing the need to manually assign each one. Turn it on or off on the Configure tab, under Alert assignment settings. When it is on, alerts are assigned based on the alert type:
Company monitoring alerts — assigned to the user who created the company report
Business sanctions alerts — assigned to the user who created the sanctions screening
Individual watchlist alerts — assigned to the CDD reviewer; if no reviewer is assigned, alerts go to the user who created the CDD request; if a reviewer is later changed or added, future alerts are assigned to the new reviewer
For all alert types
The assigned reviewer receives an email notification for each alert
Emails are the same as those sent for manually assigned alerts
Most alerts are generated overnight, so email notifications are typically received the following morning
Each alert includes an audit trail showing it was automatically assigned and to whom
ℹ️ Important
Any unassigned alerts that have already been received will not be automatically assigned. These must still be manually assigned.
Settings impact analyser
The Settings impact analyser card sits at the top of the Individual and Business tabs and stays on screen as you scroll. On the Business tab, choose Business screening or Company monitoring. Each previews only the settings in that panel.
Select Run analyser to preview how the settings would affect what your firm receives. Change a setting and run it again to compare. Individuals monitoring and Business screening changes are only saved when you select Save changes. Company monitoring changes are saved as you make them.
Company monitoring: applies the settings to your firm’s monitoring activity from the last 90 days, and shows how many recent monitoring events would create alerts, broken down by monitoring area and by individual alert. Most useful for the alerts marked "High volume", where the volume a change removes is hard to judge without seeing it
Individuals monitoring and Business screening: shows how the number of results changes, which categories are affected, and which results would be included or excluded, and why
Version history
Individuals monitoring, Business screening and Company monitoring each have their own Version history button, covering the settings in that panel. They all work the same way. The Overview tab also shows Configuration versions: the version each set of settings is on, when it last changed and who changed it.
Select Version history to see who changed these settings and when. Each entry shows the section changed, the date and time, and the user who made the change. Expanding an entry shows the previous and new value for every setting in that change.
What happens next
Changes to monitoring settings take effect immediately and apply to all future alerts.
Existing alerts already received are not affected.
Important information
All settings apply at the firm level and affect all users and departments, for screening at onboarding as well as ongoing monitoring. Consider whether any team relies on an alert before turning it off.
Only Admin users can access and change monitoring settings.
Auto-assignment does not mark alerts as reviewed. A firm user must still complete the review, and only alerts generated after the setting is enabled are assigned automatically; existing unassigned alerts must still be assigned manually.
Turning an alert off does not remove unreviewed alerts already received. Historical alerts remain visible and must still be reviewed.
Alerts marked High volume typically generate a large number of alerts. Consider this before enabling them or tagging them High.
If you need help with any of these settings, contact our Support team.