Overview
Monitoring settings let you control who receives the weekly monitoring summary email, how alerts are assigned, and which company alert categories your firm receives. All settings apply at the firm level and affect all users.
Before you start
You must have Admin permissions to access and configure monitoring settings.
Where to find monitoring settings
Go to Settings in the left-hand menu.
Select Monitoring.
How to configure monitoring settings
Email settings
This setting controls who receives the weekly monitoring summary email. The summary is sent every Monday and gives an overview of your firm's outstanding alerts and monitoring activity.
Enter an email address in the Ongoing monitoring summary email field.
To add multiple recipients, separate each address with a comma.
Alert assignment settings
Auto-assigning alerts is a firm-wide setting that automatically assigns new monitoring alerts to a reviewer, removing the need to manually assign each one. When enabled, alerts are assigned based on the alert type:
Company monitoring alerts — assigned to the user who created the company report
Business sanctions alerts — assigned to the user who created the sanctions screening
Individual watchlist alerts — assigned to the CDD reviewer; if no reviewer is assigned, alerts go to the user who created the CDD request; if a reviewer is later changed or added, future alerts are assigned to the new reviewer
For all alert types
The assigned reviewer receives an email notification for each alert
Emails are the same as those sent for manually assigned alerts
Most alerts are generated overnight, so email notifications are typically received the following morning
Each alert includes an audit trail showing it was automatically assigned and to whom
ℹ️ Important
Any unassigned alerts that have already been received will not be automatically assigned. These must still be manually assigned.
Company monitoring settings
These settings control which company monitoring alert categories your firm receives. Toggle categories on or off depending on which alerts your firm wants to receive. All categories are enabled by default.
Go to Company monitoring settings.
Toggle each alert category on or off.
ℹ️ Important
AML relevant alert categories cannot be disabled. Only non-AML relevant categories can be turned on or off.
Non-AML relevant updates
Financial updates — annual accounts, financial statements, mortgages and charges, other financial document filings, and changes in company revenue, financial position, or balance sheet
Credit updates — increases or decreases in the company's credit score, new credit reports, updates to existing credit information, and alerts for credit events or defaults
Operational and miscellaneous updates — changes to industry description or codes, sector classification, business activity, and changes in the number of employees
AML relevant updates
Changes in ownership and control — new UBO identified or removed, shareholding movements, changes to persons with significant control (PSC), and corporate structure changes including acquisitions, mergers, and changes in the controlling entity
Changes in leadership and management — director appointments, resignations, terminations, disqualifications, or changes to director details, and changes in key governance and leadership positions including company secretary changes and senior management changes
Changes in jurisdiction — cross-border address changes and expansion into new jurisdictions
Change in company status and legal standing — changes to whether the company is operating, dormant, active, or inactive; strike-off proposals; company dissolution; insolvency and administration processes including voluntary liquidation and winding up petitions
What happens next
Changes to monitoring settings take effect immediately and apply to all future alerts.
Existing alerts already received are not affected.
Important information
All monitoring settings apply at the firm level and affect all users and departments.
Only Admin users can access and change monitoring settings.
Auto-assignment does not mark alerts as reviewed. A firm user must still complete the review.
Turning auto-assignment on only affects new alerts generated after the setting is enabled. Existing unassigned alerts must still be assigned manually.
Disabling a non-AML alert category does not remove unreviewed alerts already received. Historical alerts remain visible and must still be reviewed.
Disabling an alert category affects all departments. Consider whether any teams rely on those alerts before making changes.