Overview

Legl charges are based on completed actions within the platform. In most cases, your firm is charged only when a client completes a workflow step, such as completing a check, signing a document, or making a payment.

Key things to know:

Charges are applied per completed feature, not per link sent
Some actions are included at no additional cost
Invoices are issued monthly in arrears
Billing varies by product area (Engage Individuals, CMI, KYB, Payments)

The sections below break down what is and isn't charged across each billing area.

ℹ️ Important

For pricing details, contact our Support team or your Customer Success Manager.

When are invoices issued?

Invoices are generated at the start of each month and cover usage from the previous calendar month.

Example

An invoice issued in early March covers all completed workflow steps between 1 and 28 February.

Engage Individuals billing

Your firm is charged when a client completes the relevant workflow step.

KYC / CDD checks

Feature	Charged
Standard CDD	Yes
Enhanced CDD – NFC	Yes
Basic CDD	Yes
Watchlist screening	Yes
Financial screening	Yes
Identity fraud screening (within DIATF-Certified Standard CDD)	Yes
In-person CDD (all checks)	Yes
In-person CDD - No ID document verification	Yes

ℹ️ Important

Identity fraud screening is a DIATF-certified CDD check. To enable it, contact our Support team or your Customer Success Manager.

Source of Funds (SOF)

Feature	Charged
Source of Funds request (sent via Engage)	Yes (on client completion)
Commercial Source of Funds request	Yes (on client completion)

Proof of Address

Feature	Charged
Proof of Address (Manual collection)	No
Proof of Address Verification	Yes

CMI billing

CMI charges apply only when a signature request is completed.

Feature	Charged
Send a document	No
Request a document	No
Request signature(s)	Yes (on client completion)
Multiple documents in one signature request	Yes (charged as one envelope)
Qualified Electronic Signature (QES) request	Yes (charged per signature, not per envelope)

Ongoing monitoring (Individuals)

Ongoing monitoring is included as part of the original CDD check.

Feature	Charged
Ongoing monitoring for individuals	No

Engage for Business (KYB) billing

KYB search and reports

Charges apply when you select Start for a company from the business search results.

Feature	Charged
Sanctions screening (initial search)	Yes
Company report	Yes

KYB ongoing monitoring

Feature	Charged
Sanctions monitoring	No
Company report monitoring	No
Company report refresh (after monitoring alert)	Yes

Risk Assessments

Feature	Charged
Client Risk Assessment	Yes
Matter Risk Assessment	Yes
Updating a Risk Assessment	No

Trusts billing

Charges apply when a trust deed is analysed. Creating a trust is not charged.

Feature	Charged
Creating a trust	No
Analysing a trust deed	Yes

Payments billing

Charges apply when a client payment is completed.

Feature	Charged
Client payment	Yes
Pay by Bank payment	Yes
Refund	No (the original transaction fee is not refunded)

Closed or force-closed links

If you force close an Engage Individual link, you are only billed for workflow steps that were completed before the link was closed.

Viewing and paying your bills

View billing information

Engage billing: Engage → Insights → Engage Billing
Payments billing: Payments → Insights → Pay

ℹ️ Further guidance

Pay your bill

To pay your bill, set up a direct debit via GoCardless using the link provided in your invoice email.

Important information

Charges apply per completed feature, not per link sent.
Some actions are included at no additional cost.
Invoices are issued monthly in arrears, covering the previous calendar month.
If you force close an Engage Individual link, you are only billed for workflow steps completed before it was closed.
Refunds are not charged, but the original transaction fee is not returned.