Overview
Legl charges are based on completed actions within the platform. In most cases, your firm is charged only when a client completes a workflow step, such as completing a check, signing a document, or making a payment.
Key things to know:
Charges are applied per completed feature, not per link sent
Some actions are included at no additional cost
Invoices are issued monthly in arrears
Billing varies by product area (Engage Individuals, CMI, KYB, Payments)
The sections below break down what is and isn’t charged across each billing area.
When are invoices issued?
Invoices are generated at the start of each month and cover usage from the previous calendar month.
Example
An invoice issued in early March covers all completed workflow steps between 1 and 28 February.
Engage Individuals billing
Your firm is charged when a client completes the relevant workflow step.
KYC / CDD checks
Standard CDD (no ID document verification) | Yes |
Standard CDD (with ID document verification) | Yes |
Enhanced CDD – NFC | Yes |
Basic CDD | Yes |
Watchlist screening | Yes |
Financial screening | Yes |
In-person CDD (all checks) | Yes |
Source of Funds (SOF)
Source of Funds request (sent via Engage) | Yes (on client completion) |
Proof of Address
Proof of Address (Manual collection) | No |
Proof of Address Verification | Yes |
CMI billing
CMI charges apply only when a signature request is completed.
Send a document | No |
Request a document | No |
Request signature(s) | Yes (on client completion) |
Multiple documents in one signature request | Yes (charged as one envelope) |
Ongoing monitoring (Individuals)
Ongoing monitoring is included as part of the original CDD check.
Ongoing monitoring for individuals | No |
Engage for Business (KYB) billing
KYB search and reports
Charges apply when you select Start for a company from the business search results.
Sanctions screening (initial search) | Yes |
Company report | Yes |
KYB ongoing monitoring
Sanctions monitoring | No |
Company report monitoring | No |
Company report refresh (after monitoring alert) | Yes |
Risk Assessments
Client Risk Assessment | Yes |
Matter Risk Assessment | Yes |
Updating a Risk Assessment | No |
Payments billing
Charges apply when a client payment is completed.
Feature | Charged |
Client payment | Yes |
Refund | No (the original transaction fee is not refunded) |
Closed or force-closed links
If you force close an Engage Individual link, you are only billed for workflow steps that were completed before the link was closed.
Viewing and paying your bills
View billing information
Engage billing: Engage → Insights → Engage Billing
Payments billing: Payments → Insights → Pay
Pay your bill
To pay your bill, set up a direct debit via GoCardless using the link provided in your invoice.
Need help?
If you need further assistance with billing or invoices, contact our Support team.