In this article we will cover:

A client has just completed the request I sent them. How long will the check take to complete?

The checks are typically completed within 1-2 minutes, but sometimes they can take up to a few hours if further lookups are required or if they are held up for any other reason. You are notified by email when a check is completed.

A common reason a check can remain in the processing stage is the use of a PDF file when uploading the ID image. We encourage firm users and clients to avoid PDFs where possible to ensure we can provide accurate results on identity verification.

If your check is stuck in processing, please reach out to [email protected] and the team will be happy to help.