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Support for Law Firm Users
Getting Started with Legl
New to Legl or looking for a refresher? Start here.
How do I log into my Legl account?
How your data is protected by Legl
How long does a check take to complete?
Your Adyen registration
Legl KYC & AML
Identity and biometric confirmations, financial and watchlist screening, and ongoing monitoring.
How do I use Ongoing Monitoring for individual clients?Ongoing Monitoring for Legl allows you to monitor changes to your clients’ AML status for the duration of your business relationship
How to improve your response rate for Engage requests
How to enable reminders for new client requests?
How do I set up a payment request as part of a workflow?
What kind of checks on clients can Engage do?
Proof of identity verification for individuals with an address outside of the UK
My report has come back with a 'N/A' result for one or more sections - what does this mean?
My client's address has been marked as unidentified - why?
My report has come back with a 'consider' result for one or more sections - what does this mean?
How Do I "Force Complete" an Engage Request?Moving requests out of in progressing - allowing clients to continue once they've provided necessary information.
What sources do you check for the Identity Validation section of the CDD report?CDD appendix 1.2 - Identity Validation
How do I view, edit and action Engage requests?How to manage your Engage requests
Where is the Data Within a CDD Report Sourced?Data sources and background information of CDD reports
How to run an in-person CDD checkIf you're meeting and collecting documents from your client in-person, you can run an in-person CDD check with Engage.
How are overseas clients identities verified?Identity verification checks and overseas clients
My client has said they have completed their request but it still says 'In Progress' - What should I do?Moving requests from 'In progress' to 'Ready for review'
How do I create financial stand-alone checks?Run financial checks as a stand-alone search to identify if your client has a history of CCJs, bankruptcies or debt collection searches.
How does Legl support the SRA’s guidance for complying with the UK Sanctions Regime?Meeting the regulatory requirements to comply with the UK Sanctions Regime.
Understanding the Identity Check Results
What is Legl NFC?NFC is a method of obtaining a client’s identity that scans the NFC chip inside a clients passport using their phone.
Legl KYB
Unwind complex corporate structures and optimise regulatory compliance.
How do I complete a Business Bulk Upload?How to upload existing clients while starting ongoing monitoring
How to conduct Business Onboarding Through Legl KYB (Engage for Business)Follow this guide to onboard a business clients and complete relevant due diligence on all associated individuals.
Engage for Business FAQ's & TroubleshootingAll questions regarding Business Searches and Company reports
How do I use Ongoing Monitoring for business clients?Ongoing Monitoring for Legl allows you to monitor changes to your business client for the duration of your business relationship.
What countries does Legl support for Business Onboarding?The following table lists the countries where we can support KYB searches
Legl Pay
Get paid faster, reduce lock-up and debtor days, and deliver exceptional digital-first client experiences.
Legl CMI
Use modular workflows to replicate and centralise your existing client onboarding or client matter inception processes — fully integrated with your current tech stack.
Protocol TA forms through Legl
Pre-tagging documents for E-Signatures
How to create and manage Customisable Forms
How to request an eSignature from your client(s)?
Legl Source of Funds
Everything you need to understand source of funds.
What is included in the Source of Funds information capture?
What is Legl Source of Funds?
What is Contacts?
How to update the email address for a contact?
How can I manage permissions for contacts?Manage access to certain features of Contacts using permissions.
How do I find the edit history of a contact?
How do I view all activities of a contact?Navigating the history of a contacts activity
How to create a new contact?
How do I Bulk Upload Individual Contacts?How to upload existing clients and start ongoing monitoring
How to select a contact when creating a new request?
How do I search for an existing contact?
What is the Insights - MLRO Oversight Dashboard?Use this dashboard to get an instant overview of KYC checks, KYB company reports, or Risk Assessments that might need your attention.
What is Legl Insights?A centralised view to make data driven decisions based on full visibility across different departments, performance and client types.
Legl Integrations
Everything you need to know about 3rd Party Integrations with Legl