When a client completes a Qualified Electronic Signature (QES) request, they verify their identity before signing. The identity documents that can be accepted depend on the country that issued them, so the accepted list is not the same for every client.

The QES flow always shows each client the documents accepted for their country.

When a client selects their country, the flow displays the exact list of accepted documents for that country. That in-flow list is the authoritative and always current source, so it is the best place to check what a client can use.

In the QES flow, the client selects the country that issued their identity document. The flow then shows the documents accepted for that country. If a client is unsure what to provide, the answer is always to select their country in the flow and use the list shown there.

As a general reference, the QES identity check accepts the following types of document.

Travel documents are accepted from the following countries:

If a client believes their document is valid but the flow returns an "unacceptable document" message, take a screenshot of the message and contact our Support team so we can raise it with the verification provider.