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Launch Phase 2: Configuring Engage & Monitoring settings

Set up your Engage defaults: MLRO email, reminder cadence, escalation alerts, and notification preferences, before building workflows.

Written by Ula Moyse-White

ℹ️ Phase 2 of 4 — Engage — Step 1 of 4

If your firm is not using Engage, skip to Launch Phase 3: How to add and manage users.

Most of these settings only need to be configured once, but getting them right before you build workflows saves rework later. The MLRO email address especially: this is what controls where your compliance alerts land, and it is worth confirming with your compliance lead before you save. Take 15 minutes here and your firm will be set up correctly from the first request.

Once your settings are saved, every Engage request will carry the right compliance contacts, reminders, and notifications in place from day one.

Before you start

  • You need Admin permissions in Legl to access Engage settings.

  • Have your MLRO's email address to hand before you start. This is your firm's Money Laundering Reporting Officer, not necessarily the person doing the setup. Confirm it with your compliance lead if you are unsure.

  • Decide in advance how quickly your firm wants reminders to go out to clients. Check with your compliance lead or supervisor whether there is a firm preference before setting the default cadence.

ℹ️ Engage settings walkthrough video (pending)

Step-by-step guide

  1. Go to Settings in the left-hand navigation, then select Engage.

  2. Work through the settings for each feature:

    1. Reminders

    2. Compliance email notifications

    3. Newly issued ID document alerts

    4. Recent ID/AML check banner

    5. Client email copy settings

    6. Notifications

  3. Save your settings.

ℹ️ Further guidance: How to configure Engage settings

Important information

  • Settings take effect immediately for all future requests. Existing in-progress requests are not affected.

  • The MLRO email field accepts multiple addresses separated by commas. Leave it blank to disable MLRO notifications.

  • Escalation alerts cover PEP hits, sanctions matches, and high-risk country results. To receive notifications for all completed engagements, set the MLRO email trigger to On completion.

  • The newly issued ID threshold and recent check threshold can be left blank and configured after go-live.

  • Only Admin users can view and edit Engage settings.

Before you move on

  • MLRO email address entered and confirmed

  • MLRO email trigger selected

  • Escalation alert email configured

  • Default reminder schedule set

  • BCC and CC preferences saved

ℹ️ Next step

Move on to Launch Phase 2: Planning your Engage workflows.

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