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How to add a customisable form to multiple workflows

Learn how to assign a customisable form to one or more workflows at once, directly from the form builder.

Written by Ula Moyse-White

Rather than adding a form to each workflow individually, you can assign a customisable form to multiple workflows at once. You can do this directly from the form after publishing, or from the Custom Forms list page.


How to add a form to multiple workflows from the form

  1. After publishing your form, click Add to workflow on the form page.

  2. A list of your workflows will appear. Select the workflows you want to add the form to.

  3. Click Update.

The form is added to the end of each selected workflow.


How to manage workflow assignments from the forms list

  1. Navigate to Engage > Custom Forms.

  2. Find the form you want to manage.

  3. Click the three dots (β‹―) menu next to the form.

  4. Select Manage workflows.

  5. Select or deselect workflows as needed, then click Update.

The Custom Forms list also shows which workflows each form is currently assigned to, so you can see at a glance where each form is being used.


What happens next

The form appears as the last step in each workflow you selected. Clients will complete it as part of their Engage request.

If you want to change the position of the form within a workflow, go into that individual workflow and reorder the steps.


Important information

  • The form is added to the end of each workflow by default. To change its position, open the individual workflow and reorder the steps.

  • Any changes made to a form apply to all workflows it is assigned to.

  • You can also add a customisable form to a workflow from Engage > Workflows > Add step > Customisable form.

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