Overview
If your firm uses the Legl and NebuLAW integration, you can run Know Your Client (KYC) checks on individual clients directly from a record in NebuLAW. Legl handles the identity verification in the background, sends the request to your client, and returns the results back to the client record.
This article explains how to run a KYC check from start to finish, and what data is returned to NebuLAW once the check is complete.
Before you start
Your firm must have the Legl and NebuLAW integration set up and active
You need access to the relevant client or matter record in NebuLAW
The client must have a first name, last name, and email address recorded in NebuLAW
How to run a KYC check in NebuLAW
Open the client or matter record for the individual you want to run a KYC check on in NebuLAW.
Select the Legl KYC option within the record. The integration automatically passes the client's first name, last name, email address, and client reference to Legl. No manual data entry is required.
Legl sends the verification request to your client by email. The client can complete the request on any device by following the link in the email.
Wait for the client to complete their identity verification. You can configure reminder emails within Legl to chase the client if they have not responded.
Once the client completes verification, Legl will notify you by email that the report is ready to review.
What information is returned to NebuLAW
Once the KYC check is complete, the following information is returned to the client record in NebuLAW:
KYC PDF report: automatically attached at the client level
Individual result breakdown: the outcome of each check, returned to the client record so your team can see results without leaving NebuLAW
Client details: passed back from Legl to the NebuLAW record
The full report, audit trail, and any follow-up actions remain available in Legl for the most complete review.
ℹ️ Tip
While results are returned to NebuLAW, we recommend opening the full report in Legl for the best review experience. Legl gives you access to the complete audit trail, individual check results, and any follow-up actions.
What happens next
The KYC PDF report is stored on the client record in NebuLAW for future reference
The client record reflects the outcome of each individual check
The full report remains available in Legl for compliance review and audit purposes
Important information
The Legl KYC option will only appear in NebuLAW if the integration has been configured. The placement depends on how your firm has set up the Salesforce environment
Client first name, last name, email address, and client reference are passed through automatically. You do not need to enter these manually
Reminder emails to chase clients are configured within Legl, not NebuLAW
The full KYC report should be reviewed in Legl. The PDF and result breakdown returned to NebuLAW are a summary view
Configuration changes to how or where KYC results display in NebuLAW require changes to the Salesforce environment by the Dye and Durham team