This guide summarises the Engage KYC & KYB Foundations webinar (3rd March 2026). It explains how to onboard individuals and businesses in Legl, how to run checks (KYC and KYB), how to review results and outcomes, and what to do next once onboarding is complete.
This is designed for teams responsible for client onboarding and compliance review.
What this covers
This guide covers:
Running a KYB check (company search, company report, and sanctions screening)
Screening and onboarding directors from a company report
Creating and sending an Engage onboarding request (KYC + workflow steps)
What the client experience looks like when completing an Engage request
Reviewing a completed request via the CDD report (PDF and in-platform review)
Understanding common results: Clear, Consider, and Unconfirmed / N/A
How screening links to ongoing monitoring
Using payment steps in workflows (what is and is not supported)
Running an in-person CDD check
Viewing activity and associations (linking individuals and businesses)
How this works at a high level
Engage supports onboarding for both individuals (KYC) and businesses (KYB):
For businesses, you can search and generate a company report and sanctions screening, then screen or onboard directors as needed.
For individuals, you can send an Engage request using a workflow that may include identity checks, proof of address, document acknowledgement/signature, and optional payment steps.
Once checks are completed, you review outcomes in a CDD report and record decisions.
Running onboarding checks enrolls the relevant entity into ongoing monitoring, where you review alerts if changes are detected.
KYB: How to run a business check
From the Legl dashboard, you can run KYB checks via Engage Businesses:
Use New business search to search by company name or company number (and optionally by jurisdiction).
If the company already exists as a contact, you can open it directly to view:
Sanctions screening
Company report
If it is a new search, select the correct company from the results and Start to generate the report and sanctions screening.
What you can review in the company report
The webinar highlighted several key sections:
Company summary (registration details, company number, etc.)
Credit risk and financials (credit rating, credit limit, failure score, and financial statements)
Legal events (judgements, bankruptcies, liens, suits)
Company filings (documents with search/filtering)
Structure and ownership (PSCs, directors, shareholders, group structure)
Note: The organogram in Structure and ownership is interactive. A useful tip shared was to screenshot it after expanding it, as the layout you create does not save.
Screening or onboarding directors from a company report
From the Directors section, you can:
Run instant screening (watchlist screening) for directors individually, or
Run a bulk screen for all directors (depending on internal process)
Important: Instant or bulk screening runs in the background (PEPs/sanctions/watchlist). The director is not notified. If you need the director to take action or provide information, use an Engage request instead.
Creating an Engage onboarding request (KYC)
When you create an Engage request for an individual, you typically need:
First name and surname
Email address
Optional: client reference
You then configure the request:
Optional: matter reference
Select a reviewer (defaults to you, but can be changed so the correct reviewer is notified when the client completes the request)
Select a workflow (a templated onboarding process)
Workflows can include steps such as:
ID verification
Proof of address
Terms of business acknowledgement
Client engagement letter signing (upload document, tag signer, place signature/date fields)
Sending the Engage request
After creating the Engage request, there are two sending options:
Send via Legl email
Sent from a no-reply address
You can be blind copied and optionally CC’d
Automatic reminders can be enabled (reminders can be set to start after 1, 3, 7, 14, or 30 days, or switched off)
Copy shareable link
Use this if you prefer to email the client from your own mailbox
The client experience is the same once they open the link
What the client sees when completing onboarding
The client:
Sees your firm’s branding and the list of workflow steps
Completes a “Getting started” message (customisable)
Enters personal details (e.g., phone number, date of birth, address)
Completes ID verification:
Select issuing country (accepted documents vary by country)
Upload ID (or continue on phone via QR code)
Record a biometric video (liveness)
If they do not have ID, they can select I do not have ID and will be redirected to your firm’s contact details
Completes Proof of address verification:
Upload a document (accepted documents vary by country)
Document must match their provided address and be recent
Views and acknowledges documents (e.g., Terms of Business)
Signs documents (e.g., engagement letter)
Important: Clients can contact Legl Support directly using the chat widget in the bottom-right of the client experience. Support can help via chat, call, or screenshare.
Reviewing results: the CDD report (PDF and in-platform)
When the client completes the Engage request, the assigned reviewer receives an email notification.
You can review the CDD report:
Option 1: PDF report
Useful for downloading and attaching to a CMS/PMS. The webinar showed it includes:
High-level report summary and section outcomes
Contact information and biometric screenshot
ID document data extraction and verification checks
Identity validation and biometric checks (including liveness/spoofing checks)
Proof of address verification details, including document checks and the uploaded document
Financial screening section (where enabled)
Watchlist screening section with links/sources for matches
Option 2: In-platform review
Within the Engage request, expand each workflow step to review:
Key extracted details
Verification checks and outcomes
Proof of address document + validation results
Watchlist matches listed with stronger matches surfaced first
Understanding results: Clear, Consider, Unconfirmed / N/A
The webinar described three result types:
Clear: checks verified and confirmed
Consider: something flagged for reviewer assessment
Unconfirmed / N/A: insufficient data to complete a screening or validation
Confirming watchlist matches and ongoing monitoring
When you run a CDD check, the client is automatically enrolled into ongoing monitoring.
In the in-platform watchlist review, you confirm whether a match is:
Your client, or
Not your client
Important: Marking “Not your client” helps prevent the same false match resurfacing for that client in ongoing monitoring.
Completing the review
Once satisfied:
Add an optional comment (time/date stamped and attributed)
Click Mark as reviewed
Add an optional final comment when prompted
Workflows with a payment step
If your workflow includes a payment step, the client completes a card payment form within the workflow.
The webinar clarified:
Part payments are not supported within a single payment step.
Payment amount options depend on workflow setup:
Fixed amount (client cannot change the amount)
Variable amount (your team enters the amount when creating/sending the request)
Client payment details are not stored for future payments.
Payment details may only be retained for payment plans (recurring card payment), which is a separate functionality.
Note: Payment “time” and “transfer time” are different. Payments are received into Legl’s holding account before transfer. Transfers occur twice daily: 9:00am and 4:00pm.
Ongoing monitoring
You can review ongoing monitoring alerts in Monitoring:
Alerts appear in a ready-to-review list
Alerts may be labelled Low / Medium / High using an AI layer
Review and mark as reviewed with outcomes such as:
“No action required”, or
“Update the company report”
Reviewers are notified by email when updates occur, so they do not need to check Monitoring manually.
In-person CDD checks
Legl also supports in-person CDD for situations where the client is physically present (or where you already have documents and do not want to ask the client to upload them).
To run this:
Select Run in-person CDD check
Choose from options including:
Standard CDD (upload document + visually verify)
No ID document verification
Watchlist screening only
Financial screening only
Proof of address only
For standard in-person CDD, you:
Select reviewer and optional matter reference
Enter basic details (name/surname; email not required)
Enter personal details and upload/take a photo of the ID document
Record whether you visually verified the client’s identity
View results and review the report as normal