Overview
This webinar covers how to support clients who visit your office in person or need assistance over the phone. It walks through completing onboarding on a client's behalf using In-Person CDD, and taking payments using the telephone payment functionality.
What this covers
The different In-Person CDD options available in Legl, including with and without ID verification
How to upload a client's ID and confirm visual verification during an In-Person CDD check
Running watchlist screening and financial screening as standalone checks
Completing an in-person Proof of Address verification for a client
Taking a telephone payment on a client's behalf, whether in person or over the phone
How payment receipts, reconciliation, and audit logs work for telephone payments
Who this is for
This session is designed for fee earners, paralegals, assistants, and anyone at your firm who supports clients face to face or over the phone. It is also useful for office managers and reception teams who handle in-person client visits.
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Key takeaways
In-Person CDD replaces the need for clients to complete requests electronically. You can complete identity verification, PEPs and sanctions screening, and financial screening on a client's behalf directly in Legl.
Multiple check options let you match the level of due diligence to what you have available. Choose from In-Person CDD (with ID), In-Person CDD without ID verification (UK residents only), standalone watchlist screening, standalone financial screening, or Proof of Address verification.
Always upload a photograph of the ID, not a scan or photocopy. Scanned or photocopied documents flatten the security features Legl uses to authenticate the ID, which will return a Consider result.
Proof of Address verification can be run as a separate step after an In-Person CDD check. You complete the CDD first, then run the Proof of Address check from the contact record.
Telephone payments let you replace card terminals entirely. You can key in payment details on a client's behalf whether they are in the office or on the phone, and the client receives an automatic email receipt.