Overview
This on-demand session covers the full Engage workflow in Legl, from running a business search and sending an Engage request to reviewing a completed CDD report and managing ongoing monitoring alerts. It is suitable for new users getting started with Engage and existing users looking to build confidence across the full feature area.
What this covers
Running a business search and navigating the company contact page
Reviewing the company report, including structure and ownership, sanctions screening, and company filings
Sending an Engage request to an individual, including document sharing, e-signatures, and workflow selection
The client-facing experience from link open to completion
Reviewing a completed CDD report, including identity verification, proof of address, and watchlist screening
Understanding CDD result statuses: Clear, Consider, and Unconfirmed
Reviewing and discounting watchlist screening matches
Marking an Engage request as reviewed
How ongoing monitoring works for both individuals and businesses
Reviewing company monitoring updates, sanctions updates, and watchlist monitoring updates
Using the new company monitoring dashboard
Navigating the Contacts tab for individuals and businesses
Who this is for
This session is for law firm users who send and review Engage requests. It is particularly useful for fee earners, compliance teams, and anyone responsible for client onboarding and due diligence.
Key takeaways
Running a business search: Go to Engage and select Businesses. You can search by company name or number and filter by country. Legl will flag any existing contacts to avoid duplicates.
Company report: The report includes structure and ownership, sanctions screening, credit risk and financials, legal events, and Companies House filings. You can run instant screenings on directors individually or all at once directly from the report.
Sending an Engage request: Go to Engage and select Individuals, then select Create Engage Request. You need a minimum of the client's email address, first name, and last name. You can also assign a reviewer and attach documents for signature at this stage.
Client experience: Clients complete the Engage request in a web browser with no app download required. They will need a camera for the biometric video check. If they do not have one on their current device, they can switch to their phone mid-process without losing progress.
CDD result statuses: Results show one of three statuses. Clear means all checks passed. Consider means something has been flagged that requires your review in line with your internal risk policies. Unconfirmed or N/A means a database match could not be confirmed.
Watchlist screening: When reviewing watchlist results, you must confirm whether each match is or is not your client. This directly controls ongoing monitoring. If you confirm a match is not your client, monitoring for that match is switched off. If you are unsure, you do not need to select yes or no, and monitoring will remain active for that match.
Ongoing monitoring: Alerts appear in the Monitoring tab. Updates are tagged as low, medium, or high priority. A new dashboard is available for company monitoring updates, which allows bulk review by priority. Sanctions and watchlist monitoring updates are reviewed in the original dashboard.
Reducing monitoring alerts: A firm admin can go to Settings and then Monitoring Updates to switch off non-AML-relevant update types, such as financial, credit, and operational updates, to reduce alert volume.
Refreshing a company report: Refreshing a company report incurs a charge. Contact the Legl support team if you have questions about pricing for your firm.