Before you start
Reminder emails are sent by your law firm when they are waiting for you to complete a request or make a payment.
ℹ️ Important
Only your Law firm has the ability to stop the reminders.
Step 1: Understand why you are receiving reminders
Your law firm sends reminders when they need you to:
Complete a request for information, or
Make a payment online
Step 2: Contact your law firm directly
The only way to stop receiving reminders is to contact your law firm. They can review your request and take action on your behalf.
Your law firm can:
Confirm whether the request or payment is still required
Review the progress of the request
Close the request or payment link in Legl
Once the link is closed, reminder emails will stop.
Step 3: Explain your situation to your law firm
When contacting your law firm, let them know if:
You have already completed the request
You have decided not to proceed with your legal matter
You have already paid using a different method
You believe the reminder has been sent in error
This helps your law firm update the request correctly and stop further reminders.
What happens next
After your law firm closes the request or payment link, you will no longer receive reminder emails related to that request.