If you have agreed to arrange a payment plan with your law firm your total balance will be split into several smaller instalments that are paid monthly. Payment plans work with any card payment and your payment details are securely stored, so that each recurring instalment is debited automatically.
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Your instalment schedule
As part of your payment plan, your total balance will be split into equal monthly instalments. In the case that the agreed monthly instalment amount cannot be divided equally, the remaining balance is calculated and debited in your final instalment.
Your monthly instalment start date will commence as agreed with your law firm. On the date your first instalment payment is due, you will receive an online link via email to enter your card details and make the first payment. The end date for your plan (and your final instalment) will depend on your total balance owed and the amount you have agreed to pay in monthly instalments.
Paying your first instalment
Once the details of your payment plan have been arranged, you will receive an email from your law firm containing a secure link, which you can access online from your preferred device to make the first payment.
The online link will display the following information (example screenshot below):
Payment plan summary: the total amount due, number of instalments due, amount of each instalment and their due dates, and your personal details.
Payment schedule: a full breakdown of the individual instalment due dates, amounts and statuses.
Online checkout: select your payment method and enter your card details to make your first instalment payment.
Subsequent instalments
Each subsequent instalment will be taken automatically on the same calendar day each month. If your monthly instalment date falls on the 29th, 30th, or 31st of a month, for months with fewer days, payment will be debited on the last day of the month.
Email notifications
Throughout the course of your payment plan, you will be notified with the details of your agreed plan, reminders ahead of each instalment, successful and unsuccessful payment receipts, and confirmation of your plan ending.
Payment plan schedule: once you have made the first instalment payment, you’ll receive a breakdown of your instalment schedule.
Advanced warning: 3 days prior to each scheduled payment date, you’ll receive notification of the upcoming payment date and the amount that will be debited.
Successful payment: following each successful card payment, you’ll receive receipt of the payment made.
Unsuccessful payment: following a declined payment, you’ll receive notification of this alongside an online link to update your card details.
FAQs
Can I cancel my arranged payment plan?
Please contact your law firm directly to discuss cancelling your payment plan.
Can I make changes to my plan?
To make any amendments to your existing plan, please contact your law firm to discuss cancelling your current plan.
Will I need to keep re-entering my card details each month?
No, once you have entered your card details to make the first instalment payment, these are stored securely and will be used to take the monthly instalments automatically until your plan ends.
What happens if a payment is declined?
You will receive email notification letting you know that a payment has failed, including an online link where you can update your payment details to make a successful payment.
My payment details have changed, how can I update them for my payment plan?
In order to update your payment details ahead of your next instalment, please contact your law firm who will be able to cancel and re-create your payment plan.
Still have questions?
If you have any further questions about your arranged payment plan, please contact your law firm directly.