Overview
If you have agreed a payment plan with your law firm, your balance is split into smaller payments. Your law firm decides which type of plan you are offered:
Set schedule: your law firm sets the instalment amounts and dates.
Flexible schedule: you choose how much to pay now and when to pay the rest.
This guide explains how to make your first payment and how later payments are collected.
Before you start
Before you begin, make sure that:
You have agreed an instalment plan directly with your law firm
You have access to the email address used by your law firm
You have a valid debit or credit card available
How to pay your law firm by instalments
Use the steps below to make your first instalment and understand how ongoing payments are collected.
1. Open your payment link
Your law firm will send you an email containing a secure payment link. Select the link to open your payment page. What you see depends on the type of plan your law firm has set up.
2. If your plan has a set schedule
Review the payment plan overview, including:
Total amount due
Number of instalments
Instalment amounts and due dates. Amounts can differ, for example a smaller first payment.
Review the full payment schedule showing each instalment and its status.
Enter your card details and confirm the payment.
ℹ️ Important
Your first payment will be charged on the same day you enter your card details and confirm the payment. This is to ensure the card being used is active. Once you complete the payment process, the amount will be deducted from your account immediately. This applies even if it occurs before the official start date of your payment plan.
Later instalments
Your card details are stored securely
Each instalment is taken automatically on its scheduled date
For monthly plans, if your payment date falls on the 29th, 30th, or 31st, the payment will be taken on the last day of the month
No further action is required unless a payment fails.
3. If your plan has a flexible schedule
When you open the payment link, you will see How much would you like to pay today?
To pay everything now, leave the full amount and select Continue to payment.
To pay part now, select Pay part of it now instead.
Enter the amount you want to pay today, or select 25%, 50% or 75%. You must pay at least £5.00 today and leave at least £5.00 to pay later. The page shows the range, for example from £5.00 to £995.00 on a £1,000.00 balance. To go back, select Pay the full amount instead.
Under Your payments, check what you are Paying today and what is Left to pay.
Choose a Remainder due date for the rest. The page shows the dates you can choose, up to 90 days away.
Tick Save my payment details for the next payment. The Continue to payment button stays greyed out until you do.
Select Continue to payment, then enter your card details and confirm the payment.
The rest is taken automatically from your saved card on the date you chose. You will get an email reminder 3 days before. You do not need to do anything else unless the payment fails.
What happens next
After setting up your payment plan, you will receive email notifications throughout the process, including:
A confirmation of your instalment schedule
A reminder 3 days before each payment is due
A receipt after each successful payment
A notification and secure link if a payment is unsuccessful
You will also receive confirmation when your payment plan has ended.
Important information
Your law firm decides which payment plan options are available to you. Legl cannot change the plan type, amounts or dates, or cancel a plan on your law firm's behalf.
Your first instalment is charged immediately when you enter and confirm your card details, even if this is before the official start date of your plan
Instalments are collected automatically once your plan is active. You do not need to enter your card details again.
Troubleshooting
If something does not go as expected, here is what to do.
A payment was declined
You will receive an email with a secure link allowing you to update your card details and retry the payment.
You want to cancel or change your payment plan
Contact your law firm directly. They can change the amounts or dates of future instalments without you entering your card details again, or cancel the plan.
Your card details have changed
Your law firm will need to cancel and recreate your payment plan for updated details to apply.
When to contact your law firm
If you have any questions about your payment plan, instalment amounts, or changes to your agreement, contact your law firm directly. Legl is unable to make changes to payment plans on their behalf.