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My client's address has been marked as unidentified - why?
My client's address has been marked as unidentified - why?
Yana Georgieva avatar
Written by Yana Georgieva
Updated over a month ago

The Identity Check element of Engage provides you with a proof of address search - saving you the need to collect a utility bill, statement or other form of address verification from your clients to ascertain proof of address

The system checks the client’s address against the following databases:

  1. The Electoral Roll

  2. Credit record agencies

  3. The phone book

The system looks for 2 matches to provide you with concrete proof of address. In that eventuality, you will receive a “Clear” result. Otherwise we will flag this to you for further review.

In the majority of cases, clients pass this check successfully.

An “Unidentified” match - where the client cannot be found against any of the databases above can occur for a number of reasons including:

  1. The address entered differs from the official post office record

  2. The client has recently moved house

  3. The client has removed their data from public databases

  4. The client is not a UK resident

In this scenario, you may choose to ask the client to further clarify their proof of address via submission of additional documentary evidence.

If you believe this client should have successfully passed the check, or require further information, please get in touch.

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