Refund Policy
Card Payments: Refunds can be made to the original payment card, but only with explicit authorisation from the law firm.
In all instances, the law firm will remain liable for all transaction fees associated with the refunded payment.
Identifying the refund process
Check Payment Provider: Confirm if Adyen processed the payment by checking the "payment provider" section.
Stripe Refunds: Follow the separate steps for Stripe if applicable, found here.
Adyen refund process
Refund Request: After payment has been made, Legl can refund the amount to the client's card.
Transfer Funds: Upon submitting the refund request, the law firm must first transfer the refund amount back to the Legl payment account via BACS or card via the provided payment link.
Legl payment account: Account details will be provided upon refund request submission. If you are unsure please contact [email protected] to confirm the bank details to return the payment.
Requesting a refund
In order for Legl to process a refund for you, you should request this from within your Legl account.
Navigate to the Pay > Transactions page from the left-hand menu.
Identify the payment in question.
Click the 'Refund payment' button the top right hand corner of payment details page.
When you click the "Refund Payment" button, a window will appear. Select the refund type (full or partial), choose the reason, and then click "Next."
Review the information and click "Continue to Adyen for payment." If you're not authorised to process the refund, select "Copy payment link" to send it to the appropriate person. You can also pay via BACS using the provided account details. If any information is incorrect or if you decide not to proceed, you can cancel the refund request at this stage.
After the transaction is completed, you'll be redirected to the payment details page, where the status will show "Refund processing." This status will update to "Refunded" once we have processed your refund request. Your client can expect to receive their refund, typically within 5-7 working days, though it may be sooner.
You can view the payment history at the bottom of the "View payment details" page, including an audit log of initiated, canceled, or completed refunds.
If you have any trouble completing the above steps, please contact Legl's Support team via the live chat icon in the bottom right corner, or via [email protected].
Pay by Bank refunds
If your client has paid using the Pay by Bank service of Legl or made a bank transfer outside of Legl, refunds related to bank transfers need to be arranged directly with the client. If you have any further questions, please contact [email protected].