You can now request a refund directly within the payment details.
To start a refund, view the payment details, and click the Refund payment button in the top right.
Refund Policy
Card Payments: Refunds can be made to the original payment card, but only with explicit authorisation from the law firm.
In all instances, the law firm will remain liable for all transaction fees associated with the refunded payment.
Identifying the refund process
Check Payment Provider: Confirm if Stripe processed the payment by checking the "payment provider" section.
Adyen Refunds: Follow the separate steps for Adyen if applicable, found here.
Stripe refund process
Refund Request: After payment has been made, Legl can refund the amount to the client's card.
Transfer Funds: The law firm must first transfer the refund amount back to the Legl payment account.
Legl payment account: Please contact [email protected] to confirm the bank details to return the payment.
Requesting a refund
In order for Legl to process a refund for you, you should request this from within your Legl account.
Navigate to the Pay > Transactions page from the left-hand menu.
Identify the payment in question.
Click the 'Refund payment' button the top right hand corner of payment details page.
Complete the form that loads with details regarding the refund being requested:
Client full name
Client email
Legl Pay Reference ID
Date the original payment was made
The reason for the refund
A member of Legl's Support team will be in touch confirming next steps to process the refund.
If you have any trouble completing the above steps, please contact Legl's Support team via the live chat icon in the bottom right corner, or via [email protected].
Pay by Bank refunds
If your client has paid using the Pay by Bank service of Legl or made a bank transfer outside of Legl, refunds related to bank transfers need to be arranged directly with the client. If you have any further questions, please contact [email protected].