Refund Policy
In all instances, the law firm will remain liable for all transaction fees associated with the refunded payment.
Identifying the refund process
Legl moved payment providers from Stripe to Adyen in November 2024.
If you are attempting to refund a payment from before this period, and you cannot see the 'Refund' in the top right of the payment panel, it is likely that it was made through Stripe.
Stripe refund process
Refund Request: After payment has been made, Legl will not be able to refund the amount to the client's card.
Process: Stripe refunds will need to be managed directly by your law firm. For any clients requiring a refund, we recommend contacting them to obtain their bank details and processing the refund through an alternative payment method.
If you have any further questions, please contact [email protected].
ℹ️ If the payment after November 2024 and you cannot see the option, you may not have permission to action this. Please reach out to your firm Admin who will be able to help.
If you can see the refund option:
This will be an Adyen payment, please follow these separate steps for Adyen if applicable, found here.
