Refund Policy
In all instances, the law firm will remain liable for all transaction fees associated with the refunded payment.
Identifying the refund process
Check Payment Provider: Confirm if Stripe processed the payment by checking the "payment provider" section.
Adyen Refunds: Follow the separate steps for Adyen if applicable, found here.
Stripe refund process
Refund Request: After payment has been made, Legl will not be able to refund the amount to the client's card.
Process: Stripe refunds will need to be managed directly by your law firm. For any clients requiring a refund, we recommend contacting them to obtain their bank details and processing the refund through an alternative payment method.
If you have any further questions, please contact [email protected].