Overview
Online ID verification allows your solicitor or professional adviser to verify your identity securely using photo ID and facial recognition.
You will be guided through entering your details, uploading an identity document, and recording a short video if required.
ℹ️ Further guidance
Why you have been asked to complete this
Before you start
Before beginning your ID verification, make sure you have:
A government-issued identity document, such as a passport, driving licence, or ID card
A smartphone or tablet with a working camera or a computer with a webcam (required for photo upload and video recording)
A modern internet browser, such as the latest version of Chrome, Firefox, Edge, or Safari
The secure verification link provided by your solicitor or law firm
ℹ️ The Law firm may have shared this link with you directly, or it may have come from [email protected].
How to complete your online ID verification
Click each step below to see further step by step instructions and tips.
Step 1: Open the verification link
Step 1: Open the verification link
Open the secure link provided by your solicitor or click Get Started from within the email sent from [email protected].
Review Legl’s Privacy Policy and Terms of Use.
Click Agree and continue to begin.
Step 2: Enter your personal details
Step 2: Enter your personal details
Enter your details exactly as they appear on your identity document:
Full name
Contact details
Date of birth
Country of residence
Address
If any information has been pre-filled, check that it is correct.
Select Continue to proceed.
ℹ️ Important
For UK addresses:
Enter your postcode and select Find address
Choose your address from the list, or enter it manually if not found
For addresses outside the UK:
Enter your address manually
Step 3: Choose your document
Step 3: Choose your document
Click Start verification.
Start typing the country that issued your identity document and select it from the list.
Choose the document type you want to use (for example, Passport or Driver’s Licence).
ℹ️ Important
If your document type does not appear, confirm the correct issuing country is selected. If you do not have a valid document, contact your law firm for assistance.
Step 4: Take and upload a photo of your identity document
Step 4: Take and upload a photo of your identity document
Option 1: Upload Photo (if you are using a Desktop or Laptop)
Select Upload file
Choose your photo from the document finder on your device
Click Upload or Redo to upload a different photo
Option 2: Continue on Phone (to switch to a mobile device)
Select Continue on Phone
Select Get Secure Link
Scan the QR Code, or choose an alternative method (Copy link, or Get link via SMS)
Click Continue
Allow camera access by clicking Continue then Allow
Take a clear photo of your document using your device’s camera.
ℹ️ Important
Photo guidance:
Do not upload PDFs, scans, or photocopies
The photo must be:
In colour
Well-lit
In focus
Free from glare, shadows, or reflections
Showing all edges of the document clearly
Step 5: Record a verification video
Step 5: Record a verification video
Select Record video to begin.
Allow your browser access to your camera and microphone.
Follow the on-screen instructions to record a short video.
If successful, this will be submitted automatically.
ℹ️ Important
Video guidance, ensure you:
Are in a well-lit environment
Are fully clothed and in an appropriate environment
Are the only person in the video
Move your head from right to left to capture both side profiles
What happens next
Once submitted, your identity information is securely shared with your firm or professional adviser for review.
You do not need to take any further action unless your law firm contacts you.
Important information
You must use an original, valid identity document
Poor-quality images or videos may cause delays or rejection
Camera and microphone access are required to complete verification
If you experience issues during the process, your law firm may ask you to retry the verification
Troubleshooting
If you encounter problems during verification:
Ensure your camera and microphone permissions are enabled
Ensure you are turning your head from right to left to capture both side profiles
Use a supported browser and a stable internet connection
Make sure your ID photo is clear and well-lit
Try switching to a different device if issues persist
If you are still unable to complete verification, contact our support team.