Overview

When you send a payment request or reminder to a client, Legl may sometimes be unable to deliver the email. When this happens, Legl notifies the relevant team member, both in the product and by email, so you can correct the issue and resend the request.

Why this happens

Payment emails can fail to deliver for several reasons:

The email address is invalid or does not exist
The email address contains a typo or was entered incorrectly
The client's inbox has rejected the email (known as a hard bounce or spam complaint)

What to do next

A payment request that has not been delivered shows a red banner: "This payment email has failed to send."

Open the payment request or reminder that failed to send.
Select Update & resend.
Check the client's email address and correct it if it was entered incorrectly.
Resend the payment request or reminder.

What happens after you take action

Once you resend the request:

The payment request or reminder is sent again to the client
If you corrected the email address, the updated address is used
The request shows that it has been sent again

Important information

Not all email bounces are detected immediately. There may be a short delay before the failure notification appears
Both an in-product notification and an email notification are sent when a payment email fails to deliver
This applies to both payment request emails and payment reminder emails