These templates help you introduce Legl to your clients clearly and consistently. They cover wording for client care letters and terms of business, and welcome messages for Engage workflows. Copy, adapt, and use them as a starting point that reflects your firm's tone and obligations.

When to use these templates

When launching Legl to existing or new clients
When updating client care letters or terms of business to reference Legl
When setting up client-facing welcome messages in onboarding workflows
When explaining identity verification and document requirements to clients

How to use these templates

Copy the relevant template, replace any placeholder text in square brackets, and adapt the wording to reflect your firm's tone and regulatory obligations before use.

Template 1: Client care letter and terms of business wording

Add this wording to your terms of business or client care letters to set expectations with clients about how Legl will be used during onboarding.

ℹ️ Example wording

We use the services of Legl to provide secure digital identity verification, online payments, and to share key documents as part of our client onboarding process, in line with our regulatory obligations.

All information provided is securely processed by Legl using the highest security standards to encrypt your details and keep your personal data safe.

You will receive a link to start your client onboarding, and you will be redirected to Legl's portal where the verification will take place. You will receive an immediate email confirmation once the flow is finalised.

You can find Legl's Terms of Use at legl.com/terms-of-use and Privacy Policy at legl.com/privacy-policy.

If you have any questions, please contact us at [your firm's support contact].

Template 2: Workflow welcome message — Example 1

This message appears when your client opens an Engage request. Use it to set expectations around identity verification and next steps.

ℹ️ Important

The workflow welcome message has a 400 character limit. Keep your wording concise to encourage quick completion.

ℹ️ Example welcome message

Welcome to [Firm Name], we are looking forward to working with you. In order to meet our obligations under the Money Laundering Regulations, we are required to run identity checks on new clients. Once you have completed this client onboarding process, we will review the documents submitted and be in touch with the next steps. Many thanks in advance.

Template 3: Workflow welcome message — Example 2

Use this alternative if you want to provide more detail about acceptable ID documents. Note that this example exceeds 400 characters and will need to be shortened before use in a workflow.

ℹ️ Example welcome message

Thank you for instructing [Firm Name]. In accordance with current anti-money laundering requirements, each client must provide us with proof of identification in the form of a government issued photo ID. If you cannot supply this please contact us.

Acceptable Photo ID includes:

Current Passport
Photocard Driving Licence
Residency Card (if applicable)

We aim to make it as easy and secure for you as possible to provide us with these documents, and you can do so using our online platform.

Simply click on the link below saying "Get Started" and follow the instructions. We advise that you complete this using a smart device, as you will be required to upload photographs of your documents.

Important information

Update the terms wording to reference your specific regulator (for example, SRA for firms in England and Wales).
Replace [your firm's support contact] with your own support email address or contact page.
The workflow welcome message has a 400 character limit. Example 2 above exceeds this limit and will need to be shortened before use.
These templates are starting points. Adapt them to reflect your firm's tone and regulatory obligations.