Before you begin
Before starting please ensure that you:
Have a passport with an electronic chip.
Have a smart phone or tablet with a functioning camera and NFC reading capability. You will need this to take a photo of yourself and your passport later in the process.
Your solicitor will send you a link to submit your identity information through a secure portal, which is powered by Legl. Please open this link to begin the process.
Getting started
Please review Legl's Privacy Policy and Terms of Use, and if you are happy, click 'Agree and continue'.
Your details
The first step is to fill in a few basic details for proof of identification.
Please provide your:
Full name as it appears on your identity document
Contact details
Date of birth
Country
If you have selected United Kingdom for your a country, please enter your postcode, then click the Find address button. A dropdown selector will appear below the button, please select your address from this list. If we have not been able to find your address based on your postcode, please first check that the postcode is correct, and if so enter your address manually into the form.
For all other countries besides United Kingdom, please enter your address details into the form.
Your solicitor may have completed some of these details for you, if so, please confirm they are correct.
Select the Continue button to advance to the next step. If clicking the 'Continue' does not work, please check that all of the required form fields are complete.
Identity verification part 1:
Accessing the Mitek app
Unique 4 digit code
If you are new to the Mitek app and have not created a profile before there are a couple of ways to access your unique 4 digit code.
Downloading and opening the Mitek app
Use the links provided by Mitek on the web page which has your 4 digit code to download the Mitek app onto your mobile device.
Identity verification part 2:
Login to the Mitek app
Creating your profile
If you are new to the Mitek app and have not made a profile before you will need to do so before you can continue.
Please follow the guidance within the app to create your profile and keep your pin safe.
Existing Mitek app user
If you have used the Mitek app before and have a profile already, log into the app and use the 'Scan QR code' button in the Mitek app to continue your identity check.
Identity verification part 3:
How to confirm your identity
What you will need
To get started with your identity check please review the content on the 'How to confirm your identity' screen. Mitek will outline what you will need to complete the steps in their app.
When ready, press the 'Start' button.
Selfie
You will need to provide a selfie during this process and must do this using the Mitek app. Please make sure that you have allowed the Mitek app access to your mobile devices camera.
If you have denied access to your camera you can change this in your devices apps settings.
To start your selfie step, press the 'Selfie' card on screen.
Mitek will guide you through this process and provide feedback on screen to help you capture what is needed.
We suggest doing this step with as plain of a background as possible.
When ready, press the 'Take Selfie' button.
You will need to take a photo of your passport for this process. Mitek will guide you through how to take this.
Look out for the on screen instructions and guidance to help you along the way.
We advise taking the photo of your passport in a dimly lit room with your phone turned landscape, too much light can cause glare on the passport photo page.
Passport NFC scanning
To compelete your identity check you will need to scan the NFC chip in your passport using your mobile device.
Mitek will guide you on how to do this in their app. Please check your passport for the location of the NFC chip, this may vary based on the passports issuing country.
We advise when scanning your NFC chip to move your mobile device slowly across your passport until the NFC chip is detected.
Remove all cases from both your passport and device. If you still struggle to detect your NFC chip try closing your passport and scanning the front cover.
Identity verification part 4:
Completing your identity check
Mitek checks
It can take Mitek some time to check the details you have provided. You will see messaging on screen to keep you informed on how these checks are going.
Once all check have been complete you may see a 'Thank you' message with a 'Complete' button.
This means you have successfully completed your Mitek checks and can finish any outstanding requests from your law firm back on the Legl platform.
Some times the thank you screen can be missed, this can be due to moving away from the app as this process if completed.
If this occurs and you go back to the Mitek app and see the homepage of the app this means that the checks are complete and you can now finish any outstanding requests from your law firm back on the Legl platform.