Overview
An N/A result in the identity check section of a CDD report means that Legl was unable to run a full electronic identity check because the applicant has a non-UK address. In these cases, the client is automatically prompted to upload a proof of address document instead.
Where you will see this
You will see an N/A result in the identity check section when reviewing a CDD report for an individual client in Legl. It appears where a Clear or Consider result would normally be shown.
What this means
An N/A result indicates that the applicant's address is outside the UK, which means Legl's electronic identity verification cannot be completed using its standard UK data sources.
When this happens:
The identity check section of the report is marked as N/A
The client is automatically prompted to upload a proof of address document
The uploaded document appears on the last page of the PDF report generated for your review
Common reasons you might see this
The applicant has provided a non-UK address as their current address
The applicant is an overseas individual client
What you need to do
Open the PDF report for the client and navigate to the last page to review the proof of address document they have uploaded. Use this document to manually verify their address as part of your CDD process.
What happens next
Once the client submits their proof of address, it is automatically attached to the CDD report. No further action is required in Legl — the report will show the uploaded document for your review.
Important information
What a Clear result for the identity check requires
UK applicant address:
The applicant is not found in mortality lists, AND
At least one match on the applicant's name and current address, and a match on name and date of birth (in the same or different source)
OR
Two matches on the applicant's name and current address from two different sources
Non-UK applicant address:
At least one source matches the applicant's name and current address
How a Consider result is broken down
UK applicant address:
Sources — confirms whether at least one source returned a match. Returns a Consider if no match is found. The Number of Sources field shows how many different sources returned matches
Mortality — confirms whether the applicant was found on a mortality list. Returns Clear if no match is found
Address — confirms whether at least one name and address match was found. Returns a Consider if no match is found
Voting Register — asserts whether at least one name and address match was found on a Voting Register data source
Credit Agencies — asserts whether at least one name and address match was found on a Credit Agency source. A Number of Matches property shows the number of Credit Agency address matches
Telephone Database — asserts whether at least one name and address match was found on a Telephone Database source
Date of Birth — asserts whether at least one name and date of birth match was found. Returns a Consider if no match is found
Credit Agencies — asserts whether at least one name and date of birth match was found on a Credit Agency source
Voting Register — asserts whether at least one name and date of birth match was found on a Voting Register source
Non-UK applicant address:
Address — asserts whether at least one name and address match was found. Returns a Consider if no match is found. You will also see the type of source where the match was found
Date of Birth — asserts whether at least one name and date of birth match was found. Returns a Consider if no match is found