Overview
An N/A result in the identity check section of a CDD report means that Legl was unable to run a full electronic identity check because the client has a non-UK address. In these cases, the client is automatically prompted to upload a proof of address document instead.
Where you will see this
You will see an N/A result in the identity check section when reviewing a CDD report for an individual client in Legl. It appears where a Clear or Consider result would normally be shown.
What this means
An N/A result indicates that the client's address is outside the UK, which means Legl's electronic identity verification cannot be completed using its standard UK data sources.
When this happens:
The identity check section of the report is marked as N/A
The client is automatically prompted to upload a proof of address document
The uploaded document appears on the last page of the PDF report generated for your review
ℹ️ Further guidance
For a full breakdown of Identity Validation result criteria, see Understanding Identity Validation results.
Common reasons you might see this
The client has provided a non-UK address as their current address
The client is an overseas individual client
What you need to do
Open the PDF report for the client and navigate to the last page to review the proof of address document they have uploaded. Use this document to manually verify their address as part of your CDD process.
What happens next
Once the client submits their proof of address, it is automatically attached to the CDD report. No further action is required in Legl — the report will show the uploaded document for your review.
Important information
An N/A result does not mean the client has failed due diligence. It means the electronic identity check could not be run for their address.
The client is automatically prompted to upload a proof of address document — no action is needed in Legl to trigger this.
The proof of address document appears on the last page of the downloadable PDF report. Review it before marking the report as reviewed.
Identity Validation is only available for clients with a UK address. All clients with a non-UK address will receive an N/A result for this section.