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My report has come back with a 'N/A' result for one or more sections - what does this mean?
My report has come back with a 'N/A' result for one or more sections - what does this mean?
Tess avatar
Written by Tess
Updated over 3 months ago

A N/A result in the identity check section of the report means that we were unable to generate the individual's identity report because the applicant has an address outside of the UK.

In these instances, we will mark the report as N/A for the identity section and automatically prompt the client to upload an additional proof of address document.

The proof of address document will appear on the last page of the PDF report that is generated for you to review.

A clear result for the identity check means the below criteria were met;

UK applicant address:

  • the applicant is not found in mortality lists AND

  • at least one match on the applicant’s name and current address, and a match on the applicant’s name and date of birth (either in the same or different source)

OR

  • 2 matches on the applicant’s name and current address from 2 different sources

non-UK applicant address:

  • at least one source matches the applicant’s name and current address

Breakdowns for the Identity Check if it comes back as 'Consider'

UK applicant address

Sources: Confirms whether at least one Source returned a match. This will return a consider if no match is found. The "Number of Sources" field will also be returned which represents the number of different sources where matches were found.

Mortality: Confirms whether the applicant was found on a Mortality List. This will return a clear if no match is found.

Address: Confirms whether at least one Name and Address match was found. This will return a consider if no match is found.

  • Voting Register: Asserts whether at least one Name and Address match was found on a Voting Register data source. This will return a consider if no match is found.

  • Credit Agencies: Asserts whether at least one Name and Address match was found on a Credit Agency data source. A "Number of Matches" property will also be returned which represent the Number of Credit Agencies Address Matches. This will return a consider if no match is found.

  • Telephone Database: Asserts whether at least one Name and Address match was found on a Telephone Database data source. This will return a consider if no match is found.

Date of Birth: Asserts whether at least one Name and Date of Birth match was found. This will return a consider if no match is found.

  • Credit Agencies: Asserts whether at least one Name and Date of Birth match was found on a Credit Agency data source. This will return a consider if no match is found.

  • Voting Register: Asserts whether at least one Name and Date of Birth match was found on a Voting Register data source. This will return a consider if no match is found.

non-UK applicant address

  • Address: Asserts whether at least one Name and Address match was found. This will return a consider if no match is found. You will also see the type of source where the match was found.

  • Date of Birth: Asserts whether at least one Name and Date of Birth match was found. This will return a consider if no match is found.


If you have any questions please reach out to our support team who will be able to help using the chat button below or at [email protected].

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