Overview
Running an in-person CDD check allows you to verify a client’s identity when you are meeting them in person or via video call. This is useful when documents are collected directly rather than sent through an online Engage request.
You can use this process to complete Standard CDD checks, including identity verification, ID document verification, visual verification, PEPs and sanctions screening, and financial checks.
Before you start
Before running an in-person CDD check, make sure you have:
The client’s first name and surname
The client’s date of birth and address
A government-issued photo ID or a photo of this (for Standard CDD checks)
How to run an in-person CDD check
Go to Engage in Legl.
In the top-right corner, select Run in-person CDD.
Choose the type of check you want to run.
Standard CDD (identity verification, ID document verification, watchlist screening, financial screening & visual verification)
Standard CDD - No ID document verification
If applicable, enter the matter reference.
Select the assigned reviewer.
You can change the reviewer if needed.
(Optional) Add any notes for the assigned reviewer.
Click Continue.
Enter the client’s first name and surname (minimum required).
You can also enter an email address, but no emails will be sent to the client.
If the client already exists as a contact, you can select them from your contacts list.
Click Continue and complete the client details:
Phone number (optional)
Date of birth (required)
Address (required)
You will be taken to the Client Due Diligence step.
Select the issuing country and type of ID document.
Upload the ID document by either:
Selecting Upload photo on desktop, or
Choosing Continue on phone, where you can scan a QR code, copy a secure link, or send an SMS.
Complete the visual verification step by selecting one of the following:
Yes, I can confirm the client has been visually verified against the ID document (in person, via video call, or similar), or
No, the client has not been visually verified yet.
Choose whether to upload additional documents, such as proof of address.
If yes, drag and drop or upload the files.
Click Submit to process the in-person CDD check.
What happens next
The check begins processing immediately after submission.
You can select View results to see the status.
Once processing is complete, the request will show as Ready for review.
The assigned reviewer can open the report, review the results, and take next steps.
Important information
Important:
No emails are sent to the client during the in-person CDD process, even if an email address is entered.
Visual verification must be confirmed during the process if the client has been verified in person or via video call.
Additional documents uploaded (such as proof of address) are included in the final report for review.
The report must be reviewed by the assigned reviewer once it is marked as ready.
Video walkthrough: How to use In-Person CDD
For more information on how to run in-person CDD checks, watch the video below for a full product tour.