What is a workflow
A workflow typically consists of a series of steps that need to be completed in order to achieve a particular outcome.
At Legl, workflows are used by law firms to streamline client engagement and onboarding processes — making it faster to take on new clients, and ensure KYC is completed consistently across departments.
Once one or more workflows are set up within your Legl account, they will be ready for selection when creating an Engage Request to send to a client.
⚠️ Important
Workflows are available with Legl's Engage product and can only be created and managed by users with Administrator access.
Some steps may incur additional fees once completed by the client.
Workflow visibility and usage can be restricted to specific departments.
What workflow steps are available
Workflow steps are tasks for an individual to complete when they receive a workflow. Legl's flexible and modular steps enable you to tailor as many flows as you need, from firm-wide ones to department-specific ones.
The below provides an overview of the steps available, along with their recommended use cases.
CDD Reports
Choose from a variety of KYC and AML reports as part of client onboarding flows to support the firm's risk-based approach. Learn more about what checks can be carried out in these reports.
Commonly used for:
New client onboarding
Routine KYC checks for existing clients
Send a Document
Share a templated document in every workflow, or upload a client-specific document when creating a new request.
Commonly used for:
Sharing your firm's Terms of Business
Sharing your firm's bank account details
Sharing a welcome pack or brochure
Sharing a Statement of Work or other information pertaining to the legal services that will be provided
Request a Document
Give instructions to the client and customise this step to request a specific document according to the department or client type.
Commonly used for:
Proof of address documentation
Marriage certificate
Source of funds documentation
Collecting structure and ownership information and incorporation certificates related to international, commercial or corporate matters
Additional documentation or statements for complex corporate matters
ℹ️ Further guidance
Want your client to upload multiple documents? They can upload more than one document to the Request a Document step within the same workflow.
You can also add multiple Request a Document steps to categorise document types — for example: "Source of Wealth: Please upload all supporting documentation".
Request a Signature
Tag and share bespoke documents with clients for electronic signature. Review signed documents alongside KYC results.
Commonly used for:
Requesting review and e-signature on: Client Care Letter, Letter of Engagement, Terms of Business, Retainer Letter, Protocol Forms (e.g. TA6, TA7, and TA10), Wills, Powers of Attorney
Source of Funds
Share a step-by-step form with conveyancing clients to collect source of funds evidence, and review all documents in one place.
Commonly used for:
Capturing supporting documents for a property purchase
Request a Payment
Specify the bank account and amount to be paid. For example, add a step at the end of a workflow to take money on account.
Commonly used for:
Taking payments on account
Consultation fees
Property search fees
Customisable Form
Send a custom-created digital form to your clients to collect additional information. Create and add multiple customisable forms to new or existing workflows, enabling you to capture information alongside carrying out other key processes such as client due diligence, source of funds or payments.
Commonly used for:
New client questionnaire
Enhanced due diligence
Capturing matter information
Instructions form
Source of wealth questionnaire
Collecting additional company information
Client feedback surveys
Capturing client consent
Proof of Address
Verify a client's proof of address as part of an NFC-enhanced CDD workflow step. When building a workflow with enhanced CDD selected, enable POA verification from the bottom of the step settings.
Commonly used for:
Verifying residential address alongside identity verification
Satisfying enhanced due diligence proof of address requirements
ℹ️ Further guidance
Proof of Address
How these steps work together
Workflow steps can be combined and ordered to create workflows that match your firm's processes.
Steps can be reordered to control the sequence in which clients complete them
Multiple steps can be used within a single workflow
Some steps may require additional configuration before use