Support for Law Firm Clients
Guides and resources to help clients of law firms complete payment and information requests with Legl.
How to complete your NFC identity check using the Mitek appGuide to completing NFC identity verification via the Mitek app on Legl.
How to complete your online ID verificationHow to complete your online ID verification with Legl, including photo ID upload and facial recognition steps.
What should I do if I don't have a valid photo ID or my ID has expired?What to do if you don’t have valid photo ID or if your ID has expired when completing identity verification with Legl.
How do I upload my ID manually?Instructions for manually uploading your ID to Legl if you're unable to scan the QR code to continue on your phone.
How to Upload Your ID for AML VerificationTo comply with Anti-Money Laundering (AML) rules, you need a quick, secure ID check. This guide helps you upload your ID and fix issues.
Why have I been asked to complete this information?Why a law firm has requested information from you.
How do I stop receiving reminders?How to stop receiving email reminders from your law firm.
I'm completing the information request on behalf of someone else, and so can't complete the video identification step.How to help someone else complete their request.
I have decided not to go ahead with my legal matter, what do I need to do?What to do if you no longer want to proceed with your legal matter.
How do I change the personal information on my request?How to edit the personal details on the request you've received.
I think I have submitted everything I need to, how do I check?How do I confirm I've submitted the information my law firms rquires.