Overview
This article explains how to set up KYC status updates between Legl and Actionstep with support from the Legl team. Once enabled, KYC workflow progress, results, and documents from Legl are automatically shared with the relevant Actionstep matter, using the Matter ID to keep records aligned.
Before you start
Before setting up KYC updates, ensure:
You are an Actionstep user with “Administrator – with authority” permissions is available
You have the same email address on your Legl user profile and ActionStep account
You know which ActionStep company instance your firm is using
Your firm uses Matter IDs consistently in ActionStep
How KYC updates work
KYC updates are matched using the Matter ID in Actionstep.
Any Engage workflow with a Matter reference that matches a Matter ID in Actionstep will send updates back
Updates are written to the Contact, provided the Contact is an Individual type Participant on the Matter
ℹ️ Important
KYC updates rely on Matter ID matching between Legl and ActionStep.
Legl: Engage request with Matter Reference 1671
ActionStep: Matter ID 1671
As workflows progress, ActionStep is updated with:
Legl workflow status (Sent to client, Ready for review, Reviewed, Closed)
Legl workflow result (Pending, Clear, Consider)
Legl workflow name
Legl ID document expiry date (Pending or a specific date)
Date the workflow status was last updated
These fields update:
Each time a new workflow containing a CDD step is run
Each time the workflow reaches a new stage (Sent, Ready for review, Reviewed)
When a workflow is Marked as Reviewed in Legl, all documents generated from the workflow (for example, CDD or Source of Funds reports) are returned to a designated folder on the ActionStep matter.
What information is needed to set up KYC updates
Before the setup call with Legl Support, you will need to confirm the following. Please click each heading to see additional details:
1. Document folder structure
1. Document folder structure
Legl returns workflow documents to a folder on each ActionStep matter.
Specify which folder documents should be saved to (for example: Client, Compliance, or Engagement)
If no folder is specified, documents are added to the top-level Matter Documents folder
2. The ID of your "Individual" Role
2. The ID of your "Individual" Role
Legl uses a Participant role to apply KYC updates.
To find this:
Go to Admin → Additional settings → Participant types in ActionStep
Open the Roles screen
Confirm the ID of the Individual role
This is commonly ID 20, but you should confirm
If you prefer to use a different role, provide that role’s ID instead
3. Which Legl instance is being used
3. Which Legl instance is being used
If your firm has more than one Legl instance, confirm exactly which company the integration should be set up against.
How to set up KYC updates
Send the required configuration information to Legl Support
Legl Support schedules a setup call with you
During the call:
KYC status updates are enabled
Document folder and role mapping are configured
An administrator connects or reconnects Actionstep to Legl and grants access
What happens next
Once setup is complete:
New KYC workflows launched from ActionStep will send status updates back to the matter
Results and document expiry information will appear on the Contact
Documents will be returned automatically when workflows are reviewed
Important information
Important:
Matter ID matching is required for updates to appear
Contacts must be an Individual type Participant on the Matter
Updates are triggered by workflow progression, not manual refresh
Document return occurs when CDD Reports are Marked as Reviewed, not when a workflow is first sent